(Part-Time) Guest Service Agent | The Quoin Hotel | Wilmington, DE | PM Hotel Group

Prussia PA; Wilmington (DE); On-site; USD 17,000 - 25,000; Part time

Job summary

The Quoin Hotel in Wilmington, DE is seeking a part-time Guest Service Agent to be the welcoming face at the front desk. You will handle check-ins/outs, assist guests, and share local information to enhance stays.

Qualifications include a high school diploma (or equivalent) and 3–6 months of related experience. Strong customer service and the ability to work under pressure are essential.

Qualifications

• Face of the hotel delivering friendly, professional service.
• Ability to communicate clearly in a fast-paced front desk environment.
• Comfort with handling transactions and using hotel software.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Provide information on local restaurants, events, and attractions.
• Process guest requests and manage front desk operations with accuracy.

Skills

Customer service

Communication

Cash handling

Local knowledge

Computer skills

Education

High School diploma or equivalent

Tools

Property management systems

Job description

(Part-Time) Guest Service Agent | The Quoin Hotel | Wilmington, DE | PM Hotel Group

Job Category : Front Desk

Requisition Number : PARTT019785

Locations

Wilmington, DE 19801, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit .

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business

Self-Starter

Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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