Part-Time Guest Experience Specialist

Hilton; Cupertino (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

Hilton in Cupertino, CA is hiring a Part Time Guest Service Agent to welcome guests and manage check-in and check-out. You will inform guests about hotel services, local attractions, and amenities while processing reservations and payments on-site.

This role requires strong customer service and communication, with the ability to multitask and work flexibly, including weekends or evenings as needed. On-site duties include collaboration with housekeeping and other teams to ensure guest

Qualifications

• Must have strong customer service and hospitality skills.
• Clear, professional communication with guests and colleagues.
• Comfort with hotel systems and mobile tools.
• Ability to stand for long periods and work flexible shifts.
• Front desk experience preferred but not required.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Provide accurate information on hotel services and local attractions.
• Process reservations and guest payments accurately.
• Coordinate with housekeeping to ensure rooms are ready.
• Operate hotel systems and digital tools to deliver efficient service.

Skills

Customer service

Communication

Hospitality

Multitasking

Teamwork

Adaptability

Education

High school diploma

Hospitality training

Tools

Hotel PMS software

POS systems

Job description

Hilton in Cupertino, CA is hiring a Part Time Guest Service Agent to welcome guests and manage check-in and check-out. You will inform guests about hotel services, local attractions, and amenities while processing reservations and payments on-site.

This role requires strong customer service and communication, with the ability to multitask and work flexibly, including weekends or evenings as needed. On-site duties include collaboration with housekeeping and other teams to ensure guest