Front Desk Guest Service Agent — Part-Time

Hilton; Cupertino (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Complimentary meals during shifts

Free on-site parking

Go Hilton travel discounts

Job summary

The Juniper Hotel Cupertino, part of Hilton, is seeking a Part-Time Guest Service Agent to provide warm, personalized front desk service, including check-in/check-out and guest inquiries. You will work at the boutique Juniper Hotel Cupertino, delivering memorable hospitality in a Silicon Valley setting.

Qualifications include 1 year of customer service, up to 1 year at a hotel front desk, flexible scheduling, and weekend availability.

Qualifications

• Minimum one year of customer service experience.
• Up to one year of hotel front desk experience.
• Schedule flexibility.
• Must be able to work on the weekends (Fridays, Saturdays and Sundays).

Responsibilities

• Greet guests upon arrival and complete check-in/check-out with accuracy.
• Verify charges, process payments, issue receipts, and use the POS system.
• Demonstrate knowledge of hotel offerings and local area information for guest inquiries.
• Promote hotel services and upsell amenities when appropriate.
• Respond to guest requests with care and urgency, managing messages and communications.

Skills

Customer service

Front desk experience

Weekend availability

Flexible schedule

Job description

The Juniper Hotel Cupertino, part of Hilton, is seeking a Part-Time Guest Service Agent to provide warm, personalized front desk service, including check-in/check-out and guest inquiries. You will work at the boutique Juniper Hotel Cupertino, delivering memorable hospitality in a Silicon Valley setting.

Qualifications include 1 year of customer service, up to 1 year at a hotel front desk, flexible scheduling, and weekend availability.