Part-Time Guest Experience Concierge (Daytime/Weekend)

Sunlighten; Olathe (KS); On-site; USD 21,000 - 22,000; Part time

Job summary

Sunlighten Day Spa is in the process of being completely renovated to deliver a fresh, upscale experience and is set to open on October 1st, 2026. We are seeking a Part-Time Guest Experience Representative as the first contact for visitors, under the Lead Spa Coordinator and Spa Manager, with a service mindset and strong customer communication.

The role includes managing bookings, greeting guests, educating on spa services, handling payments, and maintaining a clean, welcoming front desk.

Qualifications

• Prior customer service and front-desk/receptionist experience.
• Excellent verbal and written communication skills.
• Quick thinking, positive and "can do" attitude, confidence in decision making.

Responsibilities

• Maintain accuracy and efficiency of booking system through appointments and add on services.
• Ensure guests feel welcome and comfortable by providing a high-level of customer service with enthusiasm through all methods of communication (in-person, via email, or over the phone).
• Educate customers on our spa services and menus and the benefits of each.
• Handle all front-desk activities including opening/closing office, answering telephones, managing bookings, taking payments, checking-in guests, and keeping a clean workspace.
• Assist with laundry and spa cleaning and completes list of cleaning obligations.
• Ring out clients through multiple modes of payment.
• Open, close, or otherwise man the spa independently, if necessary.
• "Defend" books as necessary (charge no call/no shows, take payment information, etc.).
• Communicate with staff members regarding cancellations, no call/no shows, and arrivals of clients without appointments and handle according to policy.

Skills

Customer service experience

Front-desk/reception experience

Verbal communication

Written communication

Positive attitude

Job description

Sunlighten Day Spa is in the process of being completely renovated to deliver a fresh, upscale experience and is set to open on October 1st, 2026. We are seeking a Part-Time Guest Experience Representative as the first contact for visitors, under the Lead Spa Coordinator and Spa Manager, with a service mindset and strong customer communication.

The role includes managing bookings, greeting guests, educating on spa services, handling payments, and maintaining a clean, welcoming front desk.