Guest Experience Representative - Part-Time - Evenings & Weekends

Sunlighten; Overland Park (KS); On-site; USD 21,000 - 22,000; Part time

Job summary

Sunlighten Day Spa in Overland Park, KS is seeking a Part-Time Guest Experience Representative to be the first point of contact for guests. You will support bookings, payments, and front-desk operations while delivering exceptional service and spa information.

Ideal candidates have prior customer service or reception experience, excellent communication skills, and a positive, proactive attitude. Evening shifts and weekend availability are required to support our upscale guest experience.

Qualifications

• Prior guest-facing/customer service experience required.
• Front-desk or receptionist experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Manage bookings and add-on services accurately.
• Greet guests warmly and provide premier service in-person, email, or phone.
• Educate guests on spa services and benefits of each offering.
• Handle front-desk tasks: opening/closing, payments, check-ins, and workspace cleanliness.
• Assist with laundry and spa cleaning as needed.
• Process payments and manage multiple payment methods.
• Respond to cancellations and arrivals per policy.
• Adhere to security policies and protect client assets.

Skills

Customer service

Front desk experience

Communication

Multitasking

Job description

Sunlighten Day Spa is in the process of being completely renovated to create a fresh, beautiful, upscale experience for our guests, and we are officially set to open the doors on October 1st, 2026.

With these exciting updates, we are now on the hunt for a Part-Time Guest Experience Representative to join our team. At Sunlighten Day Spa, our mission is to bring light, hope and happiness to people everywhere. Our day spa has been voted "Best Kansas City Day Spa" numerous times throughout the years. Sunlighten infrared sauna memberships, deep tissue massages, organic facials, and body contouring are just a few of the offerings on our menu. The experience our guests receive when they visit our spa is unmatched and we are looking for a reliable and hard-working individual to be an integral part of providing that experience.

The Guest Experience Representative is expected to be the first point of contact for visitors and provide premier and professional guest services. You will work as part of a team directly under the Lead Spa Coordinator and Spa Manager. Our ideal candidate will have a “service” mentality and a proven dedication to high-quality customer service and communication. This person will be expected to work daytime shifts during the week and on the weekends.

Duties/Responsibilities:

• Maintain accuracy and efficiency of booking system through appointments and add on services
• Ensure guests feel welcome and comfortable by providing a high-level of customer service with enthusiasm through all methods of communication (in-person, via email, or over the phone)
• Educate customers on our spa services and menus and the benefits of each
• Handle all front-desk activities including opening/closing office, answering telephones, managing bookings, taking payments, checking-in guests, and keeping a clean workspace
• Assist with laundry and spa cleaning and completes list of cleaning obligations
• Ring out clients through multiple modes of payment
• Open, close, or otherwise man the spa independently, if necessary
• “Defend” books as necessary (charge no call/no shows, take payment information, etc.)
• Communicate with staff members regarding cancellations, no call/no shows, and arrivals of clients without appointments and handle according to policy
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Additional responsibilities as discussed and assigned

• Prior customer service and front-desk/receptionist experience required
• Excellent verbal and written communication skills
• Quick thinking, positive and “can do” attitude, confidence in decision making

Hours:

Must be able to work evening shifts and on the weekends.

• Evening weekday shifts are typically 4:30 PM-8 PM, three to four days per week. Occasional weekend availability is also required, with Saturday hours from 8 AM–5 PM and Sunday hours from 10 AM–4 PM.

Compensation:

$15-$16/HR depending on prior experience