Part-Time Guest Experience Ambassador

Trinity Health; Muskegon (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Trinity Health is seeking a part-time, 0-hour relief front desk/guest services associate in Michigan. You will be the first contact for patients, families, and visitors, greeting them warmly and directing them to the right resources while following screening guidelines for access control and safety.

The role requires outstanding communication, problem-solving, and organizational skills, with the ability to handle interruptions and maintain a professional presence in a busy hospital environment.

Qualifications

• Minimum: High school diploma or equivalent. Preferred: Associates degree in business or related field.
• Two years guest/customer services experience.
• Outstanding communication, critical-thinking and problem-solving skills.
• Professional presence and vocabulary; friendly demeanor.
• Familiarity with Microsoft Office products.

Responsibilities

• Communicates and collaborates with patients, visitors and families in a professional and helpful manner.
• Acknowledges and greets people at the main desk and provides accurate information and directions.
• Follows screening guidelines to control access for patients, visitors and colleagues.
• Performs basic tests such as temperature screenings for patients and visitors.
• Patches calls to appropriate staff and maintains a warm, welcoming front desk presence.
• Maintains a clean reception area and supports safety and hospitality goals.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Microsoft Office

Education

High school diploma

Associate degree in business or related field

Tools

Microsoft Office Suite

Job description

Trinity Health is seeking a part-time, 0-hour relief front desk/guest services associate in Michigan. You will be the first contact for patients, families, and visitors, greeting them warmly and directing them to the right resources while following screening guidelines for access control and safety.

The role requires outstanding communication, problem-solving, and organizational skills, with the ability to handle interruptions and maintain a professional presence in a busy hospital environment.