Part-Time Guest Concierge & Liaison

Banner Health; Casper (WY); On-site; USD 17,000 - 22,000; Part time

Job summary

Banner Wyoming Medical Center in Casper, Wyoming is seeking a Part Time Guest Service Liaison to welcome patients and guests, assist with wayfinding, and help locate rooms and services. The role includes light housekeeping and providing a high level of customer service in Masterson Place.

The position is part-time, with Saturdays and Sundays 8:30am-6:30pm, and requires strong communication skills and the ability to work with diverse visitors. Training provided.

Qualifications

• Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
• Responds to special requests from our patients, customers and guests.
• Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
• Coordinates patient needs with other departments/areas.
• Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
• Answers phone, transfers calls, takes messages and relays messages and information as needed.
• Provides tours of the facility and walks customers to appropriate areas within the facility.
• Performs functions within established parameters. Customers include patients, families, and the community at large.
• Expected to perform daily work duties with minimal supervision based on training and policies provided.
• Expected to assist with patient and guest inquiries to ensure a positive experience.

Responsibilities

• Greet and assist patients and guests; provide general information about services and the facility.
• Assist with special requests and scheduling transportation or other services as needed.
• Coordinate access to care delivery areas and act as liaison between visitors and staff.
• Answer phone, transfer calls and relay messages as needed.
• Provide tours of the facility and assist guests to appropriate areas.

Skills

Greeting guests

Customer service

Communication

Face-to-face interaction

Wayfinding

Education

High school diploma/GED

Job description

Banner Wyoming Medical Center in Casper, Wyoming is seeking a Part Time Guest Service Liaison to welcome patients and guests, assist with wayfinding, and help locate rooms and services. The role includes light housekeeping and providing a high level of customer service in Masterson Place.

The position is part-time, with Saturdays and Sundays 8:30am-6:30pm, and requires strong communication skills and the ability to work with diverse visitors. Training provided.