Guest Services Liaison Part Time

Banner Health Corporate; United States; On-site; USD 19,000 - 25,000; Part time

Job summary

Banner Wyoming Medical Center in Casper, Wyoming is seeking a Guest Service Liaison to greet patients and visitors, assist with wayfinding and provide a welcoming environment. The role includes light housekeeping and coordinating with other departments to resolve guest needs.

The position is part-time with weekend shifts (Saturday and Sunday 8:30am–6:30pm) and located at Banner Wyoming Medical Center, the state's largest inpatient facility known for its cardiac and stroke services.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Excellent oral communication and listening skills.
• Ability to handle ongoing face-to-face contact with patients, guests and staff.

Responsibilities

• Meet, greet and assist patients and guests with information about the services, facility and area.
• Coordinate access to care delivery areas and act as liaison between visitors and staff.
• Assist guests with scheduling transportation or other services as needed.
• Provide tours of the facility and guide guests to appropriate areas within the facility.
• Respond to special requests from patients and guests to ensure unique needs are met.

Skills

Oral communication

Listening skills

Education

High school diploma/GED

Job description

Primary City/State: Casper, Wyoming Department Name: Hospitality-Hosp Work Shift: Day Job Category: Administrative Services We’re proud that Banner Health has earned Great Place To Work® Certification™ for the third consecutive year. We’re committed to a workplace culture where team members trust the people they work for, take genuine pride in their work, and enjoy collaborating with colleagues. Discover career opportunities and join our dedicated team of professionals. The Banner Wyoming Medical Center strives to provide great care to all patients and family members. Our Mastersons Place is a convenient location for family members to be able to stay while their loved ones are receiving care by our Banner Team!

As a Guest Service Liaison your duties will include greeting and assisting patients and guests and welcoming them into Masterson Place, and may help guests with wayfinding and directions throughout the facility. In addition this position will have the capability to use the computer to help locate patient rooms for visiting guests. Guest Service Liaison's act as a local resource to visitors and ensures a pleasurable and safe environment for all patients and guests providing while they check in and provide great customer service. This position will also be responsible for any light housekeeping.

Schedule: This is a Part Time positions with a shift working, Saturdays and Sundays 8:30am-6:30pm Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.

POSITION SUMMARY

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.

CORE FUNCTIONS

• 1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
• 2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
• 3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
• 4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
• 5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
• 6. Answers phone, transfers calls, takes messages and relays messages and information as needed.
• 7. Provides tours of the facility and walks customers to appropriate areas within the facility.
• 8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

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Our organization supports a drug-free work environment.

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Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

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