Part-Time Front Office & Client Services Supervisor

ROCHESTER AREA NEIGHBORHOOD HOUSE; Rochester Hills (MI); On-site; USD 20,000 - 29,000; Part time

Job summary

ROCHESTER AREA NEIGHBORHOOD HOUSE is seeking a part-time Client Services Supervisor to oversee front office operations and a small team of volunteers and staff. The role focuses on delivering an excellent client visit experience, supervising volunteer tasks and performing administrative duties for the Director of Client Services.

The ideal candidate brings experience with intake processes, reception services and process improvement, along with strong communication and data entry skills.

Qualifications

• 5+ years of experience in office management or relevant positions.
• Excellent written and verbal communication skills.
• Experience developing, implementing and managing office processes and procedures.
• Ability to lead volunteers and staff members.
• Ability to manage difficult interpersonal situations with the public.
• Experience with Microsoft Office applications.
• Ability to lift at least 25 lbs.
• Must have a passion for our mission. Prior nonprofit operations experience is a plus.
• Willingness to learn Apricot – Client Services Tracking system.

Responsibilities

• Recruit, train and supervise volunteers who perform client intake and assist with DHHS applications.
• Develop and maintain an orientation program for front office volunteers.
• Review, document and maintain volunteer office processes to ensure efficiency and consistency.
• Develop and maintain an orientation program for new intake volunteers to familiarize them with the agency and roles.
• Serve as backup for intake and data entry volunteers and reception services during absences.
• Coordinate projects for volunteers (mass mailing, data entry, etc.) and ensure timely completion.
• Act as first point of contact for client, donor or partner questions and issues requiring resolution.
• Collect and organize monthly client data for reporting to the Director of Client Services.
• Assist in ensuring data quality, integrity and reconciliation of data.

Skills

Office management

Volunteer leadership

Customer service

Interpersonal skills

Data entry

Attention to detail

Mission-driven

Apricot familiarity

Tools

Microsoft Office

Apricot – Client Services Tracking system

Job description

ROCHESTER AREA NEIGHBORHOOD HOUSE is seeking a part-time Client Services Supervisor to oversee front office operations and a small team of volunteers and staff. The role focuses on delivering an excellent client visit experience, supervising volunteer tasks and performing administrative duties for the Director of Client Services.

The ideal candidate brings experience with intake processes, reception services and process improvement, along with strong communication and data entry skills.