Part-Time Front-of-House Lead - Arts Events & Volunteers

University of North Carolina at Wilmington; Wilmington (NC); On-site; USD 18,000 - 23,000; Part time

Job summary

University of North Carolina Wilmington (UNCW) in Wilmington, NC, seeks a part-time, temporary front-of-house leader for events at Kenan Auditorium, Beckwith Recital Hall, and Mainstage Theatre. Responsibilities include coordinating volunteers, supervising ushers, managing patron flow, and ensuring ADA compliance while delivering exceptional service.

Hours vary with events; candidates should be able to work nights, weekends, holidays, and long shifts.

Qualifications

• Two or more years in house management or customer service
• Able to lift 25 lbs, climb stairs, and stand for long periods
• Organized, diplomatic, self-directed, and strong multitasker
• Flexible availability (nights, weekends, holidays, long hours)
• Excellent written and verbal communication with diverse groups
• Proficient in Microsoft Office, web-based scheduling tools, and problem-solving

Responsibilities

• Deliver outstanding customer service to UNCW Arts patrons
• Assist with recruitment, training, and supervision of volunteer ushers
• Support collaborative volunteer programs with Thalian Hall and Wilson Center
• Lead pre-event usher meetings and assign duties
• Oversee lobby setup, program distribution, and event-specific activities
• Ensure patron safety, comfort, and ADA compliance
• Coordinate front-of-house operations with the Stage Manager and Technical Director
• Respond to emergencies per UNCW and Kenan Auditorium protocols

Skills

Customer service

Multitasking

Communication

Flexibility

Problem solving

Microsoft Office

Scheduling tools

Education

Two or more years in house management or customer service

Tools

Microsoft Office

Scheduling tools

Job description

University of North Carolina Wilmington (UNCW) in Wilmington, NC, seeks a part-time, temporary front-of-house leader for events at Kenan Auditorium, Beckwith Recital Hall, and Mainstage Theatre. Responsibilities include coordinating volunteers, supervising ushers, managing patron flow, and ensuring ADA compliance while delivering exceptional service.

Hours vary with events; candidates should be able to work nights, weekends, holidays, and long shifts.