House Manager

University of North Carolina Wilmington; Wilmington (NC); On-site; USD 17,000 - 24,000; Part time

Job summary

University of North Carolina Wilmington (UNCW) is seeking a part-time, temporary House Manager to lead front-of-house operations for Kenan Auditorium, Beckwith Recital Hall, and Mainstage Theatre. You will coordinate volunteers, supervise ushers, and ensure a welcoming, accessible audience experience. Hours vary with events.

Responsibilities include preevent meetings, lobby setup, and safety compliance. Flexible availability, strong communication, and experience in performing arts venues are

Qualifications

• Two or more years in house management or customer service.
• Excellent written and verbal communication with diverse groups.
• Proficient in Microsoft Office and scheduling tools.

Responsibilities

• Deliver outstanding customer service to UNCW Arts patrons.
• Assist with recruitment, training, and supervision of volunteer ushers.
• Support collaborative volunteer programs with Thalian Hall and Wilson Center.
• Lead preevent usher meetings and assign duties.
• Oversee lobby setup, program distribution, and eventspecific activities.
• Ensure patron safety, comfort, and ADA compliance.
• Coordinate frontofhouse operations with the Stage Manager and Technical Director.
• Respond to emergencies per UNCW and Kenan Auditorium protocols.
• Complete postevent House Manager reports.

Skills

Customer service

Communication

Multitasking

Flexibility

Tools

Microsoft Office

Scheduling tools

Job description

University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives. A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering. The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of \"Doctoral Universities: High Research Activity\" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education. UNCW has been part of the University of North Carolina System since 1969.

Department

Cultural Arts - 30485

Vacancy Number

TSP5635PST

External Link to Posting

https://jobs.uncw.edu/postings/38981

Working Title

House Manager

Job Category

Unspecified

FLSA for Position

Nonexempt

Brief Summary of Work for this Position

This parttime, temporary position provides frontofhouse leadership and exceptional customer service for events at Kenan Auditorium, Beckwith Recital Hall, and Mainstage Theatre. Duties include coordinating volunteers, supervising ushers and ticket takers, managing patron flow and accessibility, and supporting a safe and welcoming audience experience. Hours vary based on event schedules.

Key Responsibilities

• Deliver outstanding customer service to UNCW Arts patrons
• Assist with recruitment, training, and supervision of volunteer ushers
• Support collaborative volunteer programs with Thalian Hall and Wilson Center
• Lead preevent usher meetings and assign duties
• Oversee lobby setup, program distribution, and eventspecific activities
• Ensure patron safety, comfort, and ADA compliance
• Coordinate frontofhouse operations with the Stage Manager and Technical Director
• Respond to emergencies per UNCW and Kenan Auditorium protocols
• Complete postevent House Manager reports

Minimum Education and Experience Requirements

• Two or more years in house management or customer service
• Able to lift 25 lbs, climb stairs, and stand for long periods
• Organized, diplomatic, selfdirected, and strong multitasker
• Flexible availability (nights, weekends, holidays, long hours)
• Excellent written and verbal communication with diverse groups
• Proficient in Microsoft Office, webbased scheduling tools, and problemsolving

Preferred Education, Knowledge, Skills & Experience

• Experience in house management, frontofhouse operations, or event management
• Supervising volunteers, ushers, or customer service teams
• Working in performing arts venues or live event environments
• Familiarity with theatre etiquette, policies, and patron services

Primary Purpose of Organizational Unit

UNCW's Office of the Arts enriches the campus and Wilmington community through diverse cultural programming that highlights the university's intellectual and creative life. With an international scope and a focus on North Carolina and coastal southern artists, the office supports performances, residencies, and crossdisciplinary collaboration across UNCW's academic arts departments and colleges. The Office of the Arts coordinates campuswide cultural activities, including UNCW Presents, manages Kenan Auditorium and the Cultural Arts Building, and serves as a liaison to local, regional, and national arts partners.

Work Hours

Varies - Must be able to accommodate a flexible schedule, including early mornings, late nights, weekends, holidays and long hours

Work Days

Varies - Must be able to accommodate a flexible schedule, including early mornings, late nights, weekends, holidays and long hours

Hours Per Week

Varies - Must be able to accommodate a flexible schedule, including early mornings, late nights, weekends, holidays and long hours

Anticipated Hiring Range

$15/hour

Special Instructions to Applicants

Please Note: This is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Employees in temporary positions are not considered permanent state employees and do not earn leave. To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Applications must be submitted through the online application system to be considered.

Job Posting Date

04/07/2026

Job Closing Date

12/22/2026

EEO Statement

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNW Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings

Multi-Positions