Part-Time Front End Leader: Wow the Customer

Five Below; North Carolina; On-site; USD 18,000 - 23,000; Full time

Job summary

Five Below is seeking a dedicated Support Lead to assist the Store Manager and Customer Service Manager, guiding front-end operations and sales associates while acting as Manager on Duty when needed. The role emphasizes customer service, store standards, and team leadership.

The position requires overseeing cash handling, safety, and housekeeping, with a focus on delivering a WOW customer experience and achieving performance goals across the store.

Qualifications

• Customer service excellence and front-end leadership.
• Strong organizational and multitasking abilities in a fast-paced retail setting.
• Professionalism and effective communication to drive sales and brand standards.

Responsibilities

• Wowed customers through personal interaction and service excellence.
• Lead front-end operations and assist with store opening/closing procedures.
• Train, coach and develop associate team members to meet SOPs and KPIs.
• Drive sales while managing cash handling and loss prevention.
• Maintain store cleanliness and ensure a safe shopping environment.

Skills

Customer Service

Organization

Productivity

Ability to multi-task

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Job description

Five Below is seeking a dedicated Support Lead to assist the Store Manager and Customer Service Manager, guiding front-end operations and sales associates while acting as Manager on Duty when needed. The role emphasizes customer service, store standards, and team leadership.

The position requires overseeing cash handling, safety, and housekeeping, with a focus on delivering a WOW customer experience and achieving performance goals across the store.