Part-Time Front End Lead - Wow Customers & Drive Sales

Five Below Inc; Columbus (GA); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a Support Lead to join our store leadership team in Columbus, GA. You will guide front end operations, ensure fast, friendly checkout, and drive customer satisfaction under the Store Manager on duty. Lead a team, train associates, and model Five Below values to deliver WOW customer experiences.

The role emphasizes coaching, multi-tasking, and maintaining store standards while helping to achieve sales targets and efficient store operations.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly, checkout.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
• Responsible for opening and closing store procedures.
• Assists with Front End Operations.
• Responsible for performing SM duties in their absence.
• Assists in supervising all Associates.
• Assists in training all Associates.
• Assists in coaching all Associates.
• Assists in developing all Associates.
• Reviews all corporate communications and reacts accordingly.
• Partners with supervisors or corporate office regarding store issues.
• Drives store sales and controls expenses.
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store etc.)
• Assists payroll process and ensures payroll is within budget.
• Assists in merchandising procedures.
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP).
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floorPacks out merchandise
• Assists front end and queue merchandising
• Assists in driving

Skills

Customer Service

Organization

Productivity

Ability to multi-task

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales

Driver/Goal Oriented

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead to join our store leadership team in Columbus, GA. You will guide front end operations, ensure fast, friendly checkout, and drive customer satisfaction under the Store Manager on duty. Lead a team, train associates, and model Five Below values to deliver WOW customer experiences.

The role emphasizes coaching, multi-tasking, and maintaining store standards while helping to achieve sales targets and efficient store operations.