Part-Time Front Desk — Swim School Family Concierge

Water Wings Swim School; Los Angeles (CA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Fun team atmosphere

Competitive pay

Employee discounts/swim lessons

Flexible schedule

Employee discount

Job summary

Water Wings Swim School in Los Angeles is seeking a friendly Front Desk / Customer Service team member to greet families, manage check-ins, schedule bookings, and answer questions in a busy, child‑centered environment. You’ll provide warm, organized service and support the Office Manager during shifts, ensuring smooth daily operations at the front desk.

The role emphasizes accurate records, calm communication during high volume, and a positive attitude.

Qualifications

• Caring and compassionate toward children and adults.
• Ability to proactively solve problems and find solutions.
• Strong communication skills with families and staff.
• Positive attitude and willingness to be coached.
• Ability to stay focused in a fast-paced environment.
• Willingness to commit to afternoons and weekends for at least 1 year.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Manage inbound and outbound emails throughout day.
• Follow communication scripts when handling different topics.
• Make and move bookings, assist families in scheduling needs.
• Keep track of logs under Google Drive.
• Friendly engagement of families by phone and in person.
• Multitask to maintain accurate records and answer questions.
• Be a team player, dependable and reliable.
• Complete required training and be a continual learner.
• Follow our systems with focus on follow through and details.
• Smile and have fun during your entire shift.

Skills

Caring

Problem solving

Communication skills

Positive attitude

Focus under pressure

Flexible schedule

Job description

Water Wings Swim School in Los Angeles is seeking a friendly Front Desk / Customer Service team member to greet families, manage check-ins, schedule bookings, and answer questions in a busy, child‑centered environment. You’ll provide warm, organized service and support the Office Manager during shifts, ensuring smooth daily operations at the front desk.

The role emphasizes accurate records, calm communication during high volume, and a positive attitude.