Part-Time Swim Front Desk & Member Care Pro

Premier Swim Academy; Whittier, Northern (CA, KY); Hybrid; USD 23,000 - 28,000; Part time

Job summary

Premier Swim Academy is seeking a part-time Customer Service Representative to greet public swimmers and their families, manage check-ins, and help with inquiries or account changes. You will support swim lesson scheduling, maintain accuracy, and uphold professional standards in a fast-paced aquatic setting.

Responsibilities include opening/closing procedures, front desk duties, keeping classes full, and communicating safety rules.

Qualifications

• Must be at least 16 years of age.
• Ability to obtain and maintain a StarGuard Elite Basic Life Support certification.
• Availability for at least 3 days a week, Monday-Saturday.
• Reliability and commitment to scheduled shifts.
• Comfortable in communication with both adults and children.
• Must have the ability to lift 50 lbs. and stand for 8 hours.

Responsibilities

• Assist with opening and/or closing procedures at the facility.
• Learn and execute all front desk admin duties.
• Proactively improve class fill rates and family happiness.
• Contribute to team culture through events and positivity.
• Be proficient in technology platforms used by Premier Aquatics.
• Maintain high level of customer service for patrons.
• Communicate safety rules clearly to patrons.
• Know all swim programs, events, and activities at the facilities.
• Attend quarterly in-service trainings.
• Perform other duties as assigned.

Skills

Customer service

Front desk

Communication

Teamwork

Education

StarGuard Elite Basic Life Support certification

Job description

Premier Swim Academy is seeking a part-time Customer Service Representative to greet public swimmers and their families, manage check-ins, and help with inquiries or account changes. You will support swim lesson scheduling, maintain accuracy, and uphold professional standards in a fast-paced aquatic setting.

Responsibilities include opening/closing procedures, front desk duties, keeping classes full, and communicating safety rules.