Part-Time Front Desk & Family Concierge — Swim School

Water Wings Swim School; Agoura Hills (CA); Sur place; USD 26 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Employee discounts

Swim lessons

Benefits for Full Time Employees

Résumé du poste

Water Wings Swim School in Agoura Hills, CA is seeking a Part-time Customer Service team member to greet families at the front desk and manage schedules with a warm, organized approach.

You will handle calls and emails, relay messages, provide tours, and answer questions while maintaining accurate records in Google Drive. The role emphasizes a friendly, dependable presence, with afternoons and weekends required to support a busy community swim program.

Qualifications

• Caring and compassion for children and adults.
• Ability to solve problems by proactively finding solutions.
• Great attitude and willingness to be coached.
• The ability to commit to at least 1 year of employment, afternoons and weekends required.

Responsabilités

• Manage large amounts of inbound and outbound calls in a timely manner.
• Manage inbound and outbound emails throughout day.
• Follow communication "scripts" when handling different topics.
• Make and move bookings, assist families in scheduling needs.
• Keep track of logs under Google Drive.
• Friendly engagement of families by phone and in person.
• Multitask to efficiently and professionally maintain accurate records and answer customer questions.
• Be a team player who is consistently dependable and reliable.
• Complete required training and be a continual learner.
• Follow our systems with a focus on follow through and details.
• Smile and have fun during your entire shift.

Connaissances

Caring and compassion

Problem solving

Customer service mindset

Team player

Coachable

Description du poste

Water Wings Swim School in Agoura Hills, CA is seeking a Part-time Customer Service team member to greet families at the front desk and manage schedules with a warm, organized approach.

You will handle calls and emails, relay messages, provide tours, and answer questions while maintaining accurate records in Google Drive. The role emphasizes a friendly, dependable presence, with afternoons and weekends required to support a busy community swim program.