Part-Time Front Desk Supervisor | Tuition Reimbursement

Renaissance Ross Bridge Golf Resort and Spa; Birmingham (AL); On-site; USD 38,000 - 52,000; Part time

Benefits offered by this job

Hotel discounts

F&B discounts

Golf discounts

Marriott travel discounts

Tuition reimbursement

Job summary

Renaissance Ross Bridge Golf Resort and Spa in Birmingham, AL seeks a Front Desk Supervisor to lead a team and ensure seamless guest experiences from check-in to check-out. This part-time role focuses on delivering exceptional hospitality and maintaining high standards across the front desk.

You'll oversee daily operations, greet guests, manage inquiries and reservations, handle billing, and ensure privacy and security.

Qualifications

• Lead and train Front Desk associates to deliver outstanding service
• Greet guests warmly and respond to inquiries and special requests
• Coordinate with guests and Marriott Rewards for seamless stays
• Maintain high hospitality standards and guest satisfaction

Responsibilities

• Lead and mentor Front Desk team to ensure smooth operations
• Greet guests and handle inquiries, concerns, and requests promptly
• Verify and manage room blocks, pre-registration, and room assignments
• Oversee check-ins/check-outs, billing, and guest account adjustments
• Manage reservations, walk-ins, and future bookings with guest service focus
• Protect guest privacy and security of safety deposit boxes and records
• Complete daily Front Desk reports and communicate status to management
• Address guest concerns in a timely, empathetic manner to ensure satisfaction

Job description

Renaissance Ross Bridge Golf Resort and Spa in Birmingham, AL seeks a Front Desk Supervisor to lead a team and ensure seamless guest experiences from check-in to check-out. This part-time role focuses on delivering exceptional hospitality and maintaining high standards across the front desk.

You'll oversee daily operations, greet guests, manage inquiries and reservations, handle billing, and ensure privacy and security.