Front Desk Guest Experience Specialist

Renaissance Ross Bridge Golf Resort and Spa; Birmingham (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Renaissance Ross Bridge Golf Resort and Spa in Birmingham seeks a Front Desk Clerk to deliver smooth guest arrivals and departures with top hospitality standards. You will verify room blocks, pre-register and pre-assign rooms, and assign rooms per location, rate and status, while addressing guest concerns promptly.

You will welcome guests, issue keys, answer questions about services and local amenities, assist with reservations, and ensure accurate billing and records at the front desk.

Qualifications

• Front desk operations and guest interaction skills.
• Ability to manage room blocks, rates, and guest requests.
• Knowledge of hotel services and local attractions.

Responsibilities

• Greet guests warmly and professionally at arrival.
• Assign rooms based on location, rate, and status.
• Issue keys and coordinate with bell staff for arrivals.
• Respond to guest inquiries about services and directions.
• Maintain knowledge of in-house groups and local events.
• Process reservations, check-ins and check-outs efficiently.
• Handle charges and cash with accuracy and integrity.
• Prepare front desk reports and maintain records.

Skills

Guest service

Room assignment

Check-in/out

Cash handling

Reservations

Customer service

Job description

Renaissance Ross Bridge Golf Resort and Spa in Birmingham seeks a Front Desk Clerk to deliver smooth guest arrivals and departures with top hospitality standards. You will verify room blocks, pre-register and pre-assign rooms, and assign rooms per location, rate and status, while addressing guest concerns promptly.

You will welcome guests, issue keys, answer questions about services and local amenities, assist with reservations, and ensure accurate billing and records at the front desk.