Front Desk Lead: Elevate Guest Experience & Team

Renaissance-Ross-Bridge-Resort-; Birmingham (AL); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Hotel discounts

Worldwide Marriott travel discounts

Tuition reimbursement

Job summary

PCH Hotels & Resorts is seeking a Front Desk Supervisor for the Ross Bridge property in Birmingham, AL. This role focuses on leading a team to deliver seamless guest experiences from check-in to check-out, while maintaining high hospitality standards.

You will supervise front desk operations, assist with training, manage reservations, and ensure accurate billing and guest communications. This is a part-time position with benefits across the portfolio.

Qualifications

• Leadership and coaching skills for front desk team.
• Excellent guest service and communication abilities.
• Ability to manage check-in/check-out processes and reservations.

Responsibilities

• Lead and mentor Front Desk associates to deliver outstanding service.
• Greet guests warmly, handle inquiries, and address guest requests.
• Oversee room blocks, pre-registration, and accurate room assignments.
• Supervise daily front desk operations, billing, and guest accounts.

Job description

PCH Hotels & Resorts is seeking a Front Desk Supervisor for the Ross Bridge property in Birmingham, AL. This role focuses on leading a team to deliver seamless guest experiences from check-in to check-out, while maintaining high hospitality standards.

You will supervise front desk operations, assist with training, manage reservations, and ensure accurate billing and guest communications. This is a part-time position with benefits across the portfolio.