Part-Time Front Desk Professional

smcexternalcareers; Baltimore (MD); On-site; USD 21,000 - 25,000; Part time

Job summary

smcexternalcareers is seeking a part-time Front Desk Professional in Baltimore, MD. The role is the face of our communities, delivering excellent customer service to residents, guests, and vendors.

Responsibilities include answering calls, routing information, inputting service requests, and maintaining logs. High school diploma or GED required; proficiency with Microsoft Office is expected.

Qualifications

• Strong written and verbal communication skills are essential.
• Knowledge of basic office terminology, procedures, and equipment is required.
• Must be able to maintain neat and accurate records.
• Ability to understand and follow directions is necessary.
• Proficiency with Microsoft Office is expected.

Responsibilities

• Provide excellent customer service at all times.
• Be a resource for residents and guests.
• Answer all incoming calls and route information appropriately.
• Input service requests accurately and maintain logs.
• Keep front desk and lobby clean and orderly at all times.
• Sign for and distribute mail/packages.
• Support community engagement efforts.
• Perform other duties as assigned by manager or supervisor.

Skills

Written and verbal communication

Office terminology knowledge

Record keeping

Follow directions

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

This is a PART‑TIME position.

WHAT WE ARE LOOKING FOR:

Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times.

WHAT WE EXPECT FROM YOU:

• Provide excellent customer service at all times
• Be a resource for, and provide services to, residents and guests
• Answer all incoming calls, collect all pertinent information and route appropriately
• Accurately input all service requestsMaintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Strong written and verbal communication skills
• Basic knowledge of office terminology, procedures, and equipment
• Ability to keep neat and accurate records
• Ability to understand and follow directions
• Proficiency with Microsoft Office

High school diploma or GED