Front Desk Professional

smcexternalcareers; Silver Spring (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

smcexternalcareers is seeking Front Desk Professionals in Silver Spring, MD. You will serve as the welcoming face of our communities, providing friendly customer service and assisting residents and guests with information and services.

Key responsibilities include answering calls, routing requests, inputting service orders, maintaining logs, and distributing mail. This role requires neat records and professional communication in a fast-paced environment.

Qualifications

• Provide excellent customer service at all times.
• Be a resource for residents and guests.
• Answer all incoming calls, collect pertinent information and route appropriately.
• Accurately input all service requests.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Keep front desk and lobby clean and free of trash/debris at all times.

Responsibilities

• Provide excellent customer service at all times.
• Be a resource for residents and guests.
• Answer all incoming calls, collect pertinent information and route appropriately.
• Accurately input all service requests.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Keep front desk and lobby clean and free of trash/debris at all times.
• Sign for and distribute mail and/or packages.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager or supervisor.

Skills

Communication skills

Office terminology

Record-keeping

Follow directions

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

WHAT WE ARE LOOKING FOR:

Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times.

WHAT WE EXPECT FROM YOU:

• Provide excellent customer service at all times
• Be a resource for, and provide services to, residents and guests
• Answer all incoming calls, collect all pertinent information and route appropriately
• Accurately input all service requests
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Strong written and verbal communication skills
• Basic knowledge of office terminology, procedures, and equipment
• Ability to keep neat and accurate records
• Ability to understand and follow directions
• Proficiency with Microsoft Office

High school diploma or GED