Front Desk Professional

smcinternalcareers; Towson (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

smcinternalcareers is seeking a Front Desk Professional to be the first point of contact for guests, residents, and vendors. This role emphasizes excellent customer service and accurate record-keeping in a fast-paced community environment.

The Front Desk Professional will answer calls, distribute mail, maintain logs, and support engagement efforts while upholding brand standards and professionalism in daily interactions.

Qualifications

• Excellent written and verbal communication skills.
• Basic knowledge of office terminology, procedures, and equipment.
• Ability to keep neat and accurate records.
• Ability to understand and follow directions.
• Proficiency with Microsoft Office.

Responsibilities

• Provide excellent customer service at all times.
• Be a resource for, and provide services to, residents and guests.
• Answer all incoming calls, collect all pertinent information and route appropriately.
• Accurately input all service requests.
• Maintain community logs (key control, snow, resident, team member, and incident).
• Keep front desk and lobby clean and free of trash/debris at all times.
• Sign for and distribute mail and/or packages.
• Contribute to community/company engagement efforts.
• Perform other duties as assigned by manager or supervisor.

Skills

Strong written and verbal skills

Office terminology knowledge

Record-keeping accuracy

Follow directions

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

WHAT WE ARE LOOKING FOR:

Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times.

WHAT WE EXPECT FROM YOU:

• Provide excellent customer service at all times
• Be a resource for, and provide services to, residents and guests
• Answer all incoming calls, collect all pertinent information and route appropriately
• Accurately input all service requests
• Maintain community logs (key control, snow, resident, team member, and incident)
• Keep front desk and lobby clean and free of trash/debris at all times
• Sign for and distribute mail and/or packages
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Strong written and verbal communication skills
• Basic knowledge of office terminology, procedures, and equipment
• Ability to keep neat and accurate records
• Ability to understand and follow directions
• Proficiency with Microsoft Office

High school diploma or GED