Part-Time Front Desk Pro - Guest Services

Willow-Valley-Associates; West Lampeter Township (PA); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) matching

Employee assistance program

Hotel discount

Job summary

Willow Valley Associates is seeking a Guest Services Associate to join the DoubleTree by Hilton in Willow Street, PA. The role involves front desk duties, guest inquiries, and sales at convenience shops, with Hilton-family benefits and opportunities for growth.

_base pay shown as $15.00 per Year_ and a non-exempt PT status reflects a flexible hospitality schedule in a dynamic hotel setting near Lancaster, PA. Safety and service excellence are emphasized._

Qualifications

• High School Diploma or GED.
• 1 year of related experience or training in a similar capacity.
• General computer skills, including Word, Excel, Outlook Email, UKG, and PEP.

Responsibilities

• Front Desk Superstar: Handle check-ins, check-outs, and manage guest accounts with a smile.
• Cash Handling Pro: Maintain accurate cash drawers, post charges, and ensure secure transactions.
• Guest Liaison: Answer inquiries about hotel services, local attractions, and make reservations.
• Communication Whiz: Relay messages and assist with in-house communications.
• Sales Savvy: Sell items through our convenience shops, including seasonal tickets and more.
• Hospitality Hero: Provide a superior experience to all guests, exceeding their expectations with warm hospitality.

Job description

Willow Valley Associates is seeking a Guest Services Associate to join the DoubleTree by Hilton in Willow Street, PA. The role involves front desk duties, guest inquiries, and sales at convenience shops, with Hilton-family benefits and opportunities for growth.

_base pay shown as $15.00 per Year_ and a non-exempt PT status reflects a flexible hospitality schedule in a dynamic hotel setting near Lancaster, PA. Safety and service excellence are emphasized._