Front Desk & Guest Experience Specialist

Willow-Valley-Associates; West Lampeter Township (PA); In loco; USD 31.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Vision insurance

Dental insurance

401(k) match

Employee assistance program

Hotel discount

Descrizione del lavoro

Willow Valley Associates seeks a Guest Services Associate at DoubleTree by Hilton in Willow Street, PA. The role supports front desk operations, guest inquiries, and reservations, delivering warm hospitality in a fast-paced hotel setting.

The associate will manage check-ins/outs, cash handling, and guest communications, while providing a superior guest experience. Campus team environment and growth opportunities are highlighted in this full-time role.

Competenze

• High school diploma or GED required.
• 1 year of related experience or training.
• Hilton Brand Training required on hire; RAMP Certification preferred.

Mansioni

• Front Desk: handle check-ins and check-outs with a smile.
• Cash handling: maintain accurate cash drawers and post charges.
• Guest liaison: answer inquiries about hotel services and local attractions; make reservations.
• Communication: relay messages and assist in-house communications.

Conoscenze

Customer service

Cash handling

Computer skills

Communication skills

Teamwork

Formazione

High School Diploma or GED

Strumenti

Word

Excel

Outlook

UKG

PEP

Descrizione del lavoro

Willow Valley Associates seeks a Guest Services Associate at DoubleTree by Hilton in Willow Street, PA. The role supports front desk operations, guest inquiries, and reservations, delivering warm hospitality in a fast-paced hotel setting.

The associate will manage check-ins/outs, cash handling, and guest communications, while providing a superior guest experience. Campus team environment and growth opportunities are highlighted in this full-time role.