Guest Services Associate

Willow-Valley-Associates; West Lampeter Township (PA); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) match

Employee assistance program

Hotel discount

Job summary

Willow Valley Associates seeks a Guest Services Associate at DoubleTree by Hilton in Willow Street, PA. The role supports front desk operations, guest inquiries, and reservations, delivering warm hospitality in a fast-paced hotel setting.

The associate will manage check-ins/outs, cash handling, and guest communications, while providing a superior guest experience. Campus team environment and growth opportunities are highlighted in this full-time role.

Qualifications

• High school diploma or GED required.
• 1 year of related experience or training.
• Hilton Brand Training required on hire; RAMP Certification preferred.

Responsibilities

• Front Desk: handle check-ins and check-outs with a smile.
• Cash handling: maintain accurate cash drawers and post charges.
• Guest liaison: answer inquiries about hotel services and local attractions; make reservations.
• Communication: relay messages and assist in-house communications.

Skills

Customer service

Cash handling

Computer skills

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

UKG

PEP

Job description

• Location 2400 Willow Street Pike,Lancaster, PA, 17602,United States
• Base Pay $15.00 / Year
• Job Category Guest Services
• Employee Type Non-Exempt FT
• Required Degree NONE
• Manage Others No

Contact information

• Phone [phone]

Description

Join Our Team as a Guest Services Associate at DoubleTree by Hilton!

Full-Time Day Shift Role Available! (includes weekends and holidays)

Are you ready to bring your vibrant personality and exceptional customer service skills to a dynamic team? Willow Valley Associates is looking for a Guest Services Associate to join our Willow Street, PA location at DoubleTree by Hilton. If you thrive in a fast-paced environment and love making guests feel welcomed, this is the perfect opportunity for you!

Why You'll Love Working With Us:

• Exciting Atmosphere: Be part of a lively team that values fun and creativity.
• Growth Opportunities: We believe in nurturing talent and providing pathways for career advancement.
• Team Spirit: Join a supportive and collaborative team where your contributions are valued.

What You'll Do:

• Front Desk Superstar: Handle check-ins, check-outs, and manage guest accounts with a smile.
• Cash Handling Pro: Maintain accurate cash drawers, post charges, and ensure secure transactions.
• Guest Liaison: Answer inquiries about hotel services, local attractions, and make reservations.
• Communication Whiz: Relay messages and assist with in-house communications.
• Sales Savvy: Sell items through our convenience shops, including seasonal tickets and more.
• Hospitality Hero: Provide a superior experience to all guests, exceeding their expectations with warm hospitality.

Qualifications:

• Education: High School Diploma or GED.
• Experience: 1 year of related experience or training in a similar capacity.
• Skills: General computer skills, including Word, Excel, Outlook Email, UKG, and PEP.
• Certifications: Hilton Brand Training required upon hire; RAMP Certification preferred but will train upon hire.
• Safety First: Follow Willow Valley's safety policies and procedures, promoting safety and identifying areas for improvement.

Physical Demands/Environment:

• You should be able to perform a range of tasks, from administrative duties to occasionally lifting up to 50 pounds.
• Enjoy a bustling environment where every day is just a little different.

What else makes us special?

• We are part of Hilton Worldwide, a global brand synonymous with quality and exceptional service. Owned and operated by our local Lancaster-based company, Willow Valley Associates Inc, we offer an array of benefits including medical insurance, vision insurance, dental insurance, a matching 401(k), an employee assistance program, and a hotel discount program. We pride ourselves on fostering a fun work environment and offering opportunities for growth and development.

Join Us and Make a Difference:

Willow Valley Associates is an equal opportunity employer.

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation.