Part-Time Front Desk & Guest Services Agent (Weekends)

Crown Hotel & Travel Management Llc; Smithfield (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC is seeking a friendly Front Desk Agent in Smithfield, NC. This part-time role handles guest check-ins, reservation details, payments, and guest inquiries, while ensuring a welcoming experience.

You will work weekends, balance a cash drawer, and maintain security and cleanliness. Basic computer skills and excellent communication are required to succeed in this hotel environment.

Qualifications

• High school diploma or equivalent.
• Basic working knowledge of a computer including Word and multitasking.
• Excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Good organization and time management skills.
• Able to lift up to 20 pounds regularly.
• Must work weekends.

Responsibilities

• Receiving accommodation reservations from visitors.
• Taking the details of all arriving guests including payment information.
• Allocating rooms to all guests.
• Providing information to guests about procedures, policies and facilities.
• Providing the guest with necessary tourism information.
• Handling customer concerns and queries.
• Issuing receipts to guests.
• Ensuring the safety and security of all guests.
• Maintain all guest reservations per credit card security requirements.
• Balance and properly account for cash drawer at the desk for each shift.
• Maintain training requirements as set forth by General Manager.
• Assist guests with safety deposit box forms and keys as outlined by GM.
• Wear a provided uniform and name tag at all times.
• Perform routine cleaning throughout the work area.
• Document minor repairs and/or replacements of room furniture and equipment.
• Smile, acknowledge, and greet guests in all areas of the hotel.
• Respond to guest requests for immediate repairs.
• Report lost-and-found items per hotel procedures.
• All other assigned duties.

Skills

Communication skills

Interpersonal skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

Crown Hotel & Travel Management, LLC is seeking a friendly Front Desk Agent in Smithfield, NC. This part-time role handles guest check-ins, reservation details, payments, and guest inquiries, while ensuring a welcoming experience.

You will work weekends, balance a cash drawer, and maintain security and cleanliness. Basic computer skills and excellent communication are required to succeed in this hotel environment.