Guest-First Front Desk Agent — Hospitality Pro

Shri Hotels; Smithfield (NC); On-site; USD 16,531 - 19,286; Full time

Job summary

Shri Hotels in Smithfield, North Carolina, is seeking a hotel front desk agent to join their guest services team. The role involves welcoming guests, managing bookings, and handling customer inquiries and complaints. Applicants should have at least 1 year of experience in hospitality and possess strong customer service skills. Compensation ranges from $12 to $14 hourly, depending on experience. This position offers a vibrant and positive work environment, focused on delivering excellent guest experiences.

Qualifications

• 1 year of experience in the hospitality industry as a front desk agent or receptionist preferred.
• Strong customer service and interpersonal skills.
• Ability to manage stressful situations and answer calls professionally.

Responsibilities

• Mitigate customer complaints as needed.
• Connect with housekeeping to ensure accommodations are ready.
• Check guests in and out, providing correct keys and room numbers.
• Keep accurate records of hotel guest account information.
• Manage room bookings and answer inquiries.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Shri Hotels in Smithfield, North Carolina, is seeking a hotel front desk agent to join their guest services team. The role involves welcoming guests, managing bookings, and handling customer inquiries and complaints. Applicants should have at least 1 year of experience in hospitality and possess strong customer service skills. Compensation ranges from $12 to $14 hourly, depending on experience. This position offers a vibrant and positive work environment, focused on delivering excellent guest experiences.