Part-Time Weekend Front Desk Associate — Guest Services

Palm Suites; Northern (KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC is hiring a Front Desk Agent for a part-time weekend shift in Sneads Ferry, NC. You’ll greet guests, manage reservations, process payments, and coordinate with housekeeping to ensure a smooth guest experience.

The role requires strong communication, multitasking, and a customer-first attitude. Weekend availability is required; training provided to ensure compliance with hotel procedures and safety standards.

Qualifications

• High school diploma or equivalent.
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Must display very good organization and time management skills.
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks.
• Must be able to regularly lift and carry up to 20 pounds without assistance.
• To always maintain a high standard of personal hygiene and appearance.

Responsibilities

• Receive accommodation reservations from visitors.
• Take the details of all arriving guests including payment information.
• Allocate rooms to all guests.
• Provide information to guests about the procedures, policies, and facilities of the hotel.
• Provide the guest with the necessary tourism information.
• Handle all customer concerns and queries.
• Issue receipts to the guests.
• Ensure the safety and security of all guests.
• Maintain all guest reservations in accordance with credit card security requirements.
• Balance and properly account for cash drawer at the desk for each shift.
• Maintain all training requirements as set forth by General Manager.
• Assisting guests with safety deposit box forms and keys as outlined by GM.
• Wear a provided uniform and name tag at all times on the property.
• Perform routine cleaning throughout the work area.
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department.
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel.
• Respond to guest’s requests for immediate repairs.
• Report lost-and-found items in accordance with hotel procedures.
• All other assigned duties

Skills

Customer service

Communication

Multitasking

Time management

Hospitality mindset

Education

High school diploma

Tools

MS Word

MS Excel

POS system

Job description

Crown Hotel & Travel Management, LLC is hiring a Front Desk Agent for a part-time weekend shift in Sneads Ferry, NC. You’ll greet guests, manage reservations, process payments, and coordinate with housekeeping to ensure a smooth guest experience.

The role requires strong communication, multitasking, and a customer-first attitude. Weekend availability is required; training provided to ensure compliance with hotel procedures and safety standards.