Part-Time Front Desk Concierge - Healthcare

Brownsburg-Health-Care-Center; Brownsburg (IN); Vor Ort; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

Brownsburg Health Care Center seeks a Part-Time Receptionist to join our team. You will be the welcoming face for residents, families, visitors, physicians, staff, and guests, handling front desk duties and basic administrative tasks.

In this Day Shift role, you will answer calls, direct inquiries, maintain the resident directory, process mail, schedule appointments, and assist with documentation while upholding confidentiality and a professional, compassionate demeanor.

Qualifikationen

• High school diploma or equivalent required.
• Experience in receptionist, front desk, customer service, or healthcare preferred.
• Experience in healthcare settings is a plus.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.

Aufgaben

• Welcome and greet residents, families, visitors, physicians, vendors, and guests in a professional and friendly manner.
• Serve as the primary point of contact at the facility's front desk.
• Answer incoming telephone calls, direct calls to the appropriate department or staff member, and take accurate messages.
• Provide information to residents, families, visitors, and callers according to facility policies and procedures.
• Provide excellent customer service and respond professionally to questions, requests, and concerns.
• Serve as a liaison between residents, families, and facility departments.
• Assist new residents with orientation to facility services, including telephone, cable, dietary preferences, laundry, activities, and other services.
• Maintain and update the resident directory, including resident names, room locations, and telephone extensions.
• Maintain accurate records, files, correspondence, appointments, and administrative documents.
• Open, distribute, and forward incoming mail.
• Assist with clerical and administrative duties for facility leadership and other departments.
• Record appointments, meetings, and other important information for administrative staff.
• Announce appropriate notifications over the public address system.
• Assist with employment applications and provide applications to prospective employees.
• Contact appropriate individuals or agencies during emergencies as directed.
• Assist with coordinating resident and family requests and ensuring concerns are appropriately communicated and followed up on.
• Help promote a positive experience for residents, families, visitors, and staff.
• Support facility compliance with applicable federal and state regulations and facility policies.
• Maintain confidentiality of resident and facility information.
• Perform other duties and responsibilities as assigned.

Kenntnisse

Excellent verbal communication

Written communication

Multitasking

Organization

Punctuality

Professional demeanor

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

Brownsburg Health Care Center seeks a Part-Time Receptionist to join our team. You will be the welcoming face for residents, families, visitors, physicians, staff, and guests, handling front desk duties and basic administrative tasks.

In this Day Shift role, you will answer calls, direct inquiries, maintain the resident directory, process mail, schedule appointments, and assist with documentation while upholding confidentiality and a professional, compassionate demeanor.