Part-Time Front Desk Client Resource Specialist

Hopelink; Shoreline (WA); Hybrid; USD 28,000 - 39,000; Part time

Benefits offered by this job

401k with Employer Match

Wellness Program

Employee Assistance Program

Paid training

Career development

Job summary

Hopelink is seeking a part-time Client Resource Specialist for Shoreline, WA. This role involves greeting visitors, delivering excellent customer service, and assisting clients, donors, and staff at the front desk in a busy service center.

The position requires 2 years of office experience, strong computer skills (Word, Excel, Outlook, OneNote, Office 365), and the ability to work with diverse populations. Bilingual candidates are encouraged to apply and paid training is provided.

Qualifications

• Two years’ office experience with a busy, multi-line phone; preferably in a social service setting.
• Ability to work effectively with and provide services to a diverse population.
• Experience and/or desire to work with low-income families.
• Knowledge of social service programs and customer service.
• Computer skills required (Word, Excel, One Note, Outlook). Office 365 and Teams, zoom, SharePoint, databases.
• Bi-lingual candidates are encouraged to apply.

Responsibilities

• Information data tracking with excel and receives and receipts cash, checks and other donations.
• Screens clients for services by asking questions to determine eligibility; If client appears to be eligible, schedules appointments.
• Working knowledge of Microsoft Office 365, specifically Outlook, Teams, SharePoint, Word, Excel, and OneNote are used frequently.
• Has an ability to listen for understanding and de-escalate challenging or difficult situations as they arise.
• Answers regarding services offered at the center and make internal and external referrals for services within the community.
• Coordinate clients into the food market and schedule shopping appointments; assist with Summertime Food Renewals as needed.
• Regular work tasks involve moving items, occasionally lifting 10 pounds.
• This job operates in a professional office environment. Work tasks involve routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; accessing office machinery, mail room, or filing cabinets, etc. may involve physical movement within the office space.
• Develop skills utilizing a client-focused, trauma informed approach, with the goal of supporting our clients in achieving stability.

Skills

Office experience

Customer service

MS Office 365

Bi-lingual

Multiline phone

Tools

Word

Excel

OneNote

Outlook

Office 365

Teams

SharePoint

Zoom

Job description

Hopelink is seeking a part-time Client Resource Specialist for Shoreline, WA. This role involves greeting visitors, delivering excellent customer service, and assisting clients, donors, and staff at the front desk in a busy service center.

The position requires 2 years of office experience, strong computer skills (Word, Excel, Outlook, OneNote, Office 365), and the ability to work with diverse populations. Bilingual candidates are encouraged to apply and paid training is provided.