Part-Time Front Desk & Client Resource Specialist

Hopelink; Shoreline (WA); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

401k with Employer Match

Wellness Program

Employee Discount Opportunities

Training Classes

Job summary

Hopelink in Shoreline, WA is seeking a Client Resource Specialist (Part Time) to serve as the first point of contact at the Service Center front desk. You will greet visitors warmly, provide exceptional customer service, and help determine eligibility for services.

The role supports a busy environment with multi-tasking, requires trauma-informed interactions, and offers paid training and a part-time 20-hour workweek with a 4-day schedule.

Qualifications

• Two years’ office experience with a busy, multi-line phone.
• Ability to work effectively with and provide services to a diverse population.
• Experience and/or desire to work with low-income families.
• Knowledge of social service programs and customer service.
• Computer skills required (Word, Excel, One Note, Outlook). Office 365 and Teams, zoom, SharePoint, databases.
• Bi-lingual candidates are encouraged to apply

Responsibilities

• Greet visitors at the front desk and provide friendly customer service.
• Screen clients for services and schedule appointments.
• Coordinate clients into the food market and schedule shopping appointments; assist with Summertime Food Renewals as needed.
• Assist with data tracking and donation processing; handle cash receipts.
• Listen for understanding and de-escalate challenging situations as needed.
• Refer clients to internal and external services within the community.

Skills

Office experience

Customer service

Microsoft Office 365

Bilingual

Tools

Microsoft Office 365

Outlook

SharePoint

Teams

Job description

Hopelink in Shoreline, WA is seeking a Client Resource Specialist (Part Time) to serve as the first point of contact at the Service Center front desk. You will greet visitors warmly, provide exceptional customer service, and help determine eligibility for services.

The role supports a busy environment with multi-tasking, requires trauma-informed interactions, and offers paid training and a part-time 20-hour workweek with a 4-day schedule.