Client Resource Specialist-Full Time

Hopelink; Shoreline (WA); On-site; USD 59,428,000 - 80,404,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k with Employer Match

Paid time off

Flexible Spending Accounts

Wellness Program

Training Classes

Job summary

Hopelink in Shoreline, WA seeks a Client Resource Specialist for full-time, in-person work at the Service Center. You will greet visitors, assist clients and donors, and manage referrals while handling a fast-paced environment and sensitive situations with trauma-informed care.

The role requires strong customer service, two years of administrative experience, and proficiency with Office 365 tools. Bilingual candidates are encouraged to apply. Training is provided.

Qualifications

• Two years’ administrative experience with a busy client resource assistance focus, preferably in a social service setting.
• Knowledge of social service programs and customer service.
• Bi-lingual candidates are encouraged to apply.

Responsibilities

• Greet and assist visitors at the front desk with warm, professional service.
• Handle multiple tasks in a fast-paced environment while maintaining composure.
• Screen clients for services and schedule appointments when eligible.
• Provide information about Hopelink services and make internal/external referrals.
• Coordinate clients into the food market and assist with Food Renewals as needed.
• Utilize Microsoft Office 365 tools (Outlook, Word, Excel, PowerPoint/SharePoint).
• Maintain desk coverage, answer calls, and document interactions for follow-up.

Skills

Customer service

Administrative experience

Office software

Phone skills

Bilingual

Tools

Microsoft Office 365

Outlook

Word

Excel

SharePoint

Teams

OneNote

Zoom

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Resource Specialist-Full Time

Regular Full-Time Shoreline, WA, US

Salary Range: $24.40 To $24.40 Hourly

Title : Client Resource Specialist - Full Time

Location: Shoreline, WA

Work Schedule: Full Time, Monday - Friday, 8:30am - 5pm, Fully in-person onsite.

Who we are :

Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact on your community!

Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

The career opportunity :

The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors. They provide excellent customer service to clients, donors, visitors, and staff, and are critical to ensure smooth operation of the center. The environment can sometimes be fast paced and busy and at other times it can be slower. This position requires the ability to multi-task, solve concerns, be flexible, stay calm under pressure and discern issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crises or trauma including substance abuse, mental health disorders, and/or homelessness.

What qualities we are looking for:

We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Community engagement and responsible for warmly greeting all visitors at the front desk.
• Two years’ administrative experience with a busy client resource assistance focus preferably in a social service setting.
• Ability to work effectively with and provide services to a diverse population.
• Experience and/or desire to work with low-income families.
• Knowledge of social service programs and customer service.
• Some experience working with a busy, multi-line phone is great but not required!
• Computer skills required (Word, Excel, One Note, Outlook). Office 365 and Teams, zoom, SharePoint, databases.
• Bi-lingual candidates are encouraged to apply

Examples of what you will be doing:

• Information data tracking with excel and receives and receipts cash, checks and other donations.
• Screens clients for services by asking questions to determine eligibility; If client appears to be eligible, schedules appointments.
• Working knowledge of Microsoft Office 365, specifically Outlook, Teams, SharePoint, Word, Excel, and OneNote are used frequently.
• Has an ability to listen for understanding and de-escalate challenging or difficult situations as they arise.
• Answers regarding services offered at the center and make internal and external referrals for services within the community.
• Coordinate clients into the food market and schedule shopping appointments; assist with Food Renewals as needed.
• Regular work tasks involve moving items, occasionally lifting 10 pounds.
• This job operates in a professional office environment. Work tasks involve routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; accessing office machinery, mail room, or filing cabinets, etc. may involve physical movement within the office space.
• Develop skills utilizing a client-focused, trauma informed approach, with the goal of supporting our clients in achieving stability.

How you will be compensated :

Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $24.40 hr.
• Up to 10 paid vacation and sick days annually and 10 paid holidays, plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink