Front Desk Agent - Part Time

IHG Hotels & Resorts; San Diego (CA); Presencial; USD 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Medical/dental/vision insurance

401k

Resumo da oferta

InterContinental 62s Group plc is seeking a Front Desk Agent in San Diego to deliver a warm, efficient guest experience. You will manage check-ins/outs, process payments, and provide local insights to guests.

The role requires strong communication, problem-solving, and basic computer skills, with a flexible schedule including nights and weekends. Experience at a front desk is preferred, and lift up to 50 lbs may be needed.

Qualificações

• One year of front desk or guest service experience.
• Strong communication and problem-solving abilities.
• Fluency in the local language; additional languages are a plus.
• Basic math and computer literacy required.
• Flexible schedule including nights, weekends, and holidays.

Responsabilidades

• Greet guests warmly to start a memorable experience.
• Process bookings, upsell services, and explain stay enhancements.
• Handle cash and card transactions accurately.
• Check guests in and out, issue keys, and manage safety deposits.
• Record guest preferences and respond to requests and concerns.
• Serve as a trusted contact for guests and escalate issues when needed.

Conhecimentos

Communication

Problem-solving

Language skills

Tech-savvy

Flexibility

Front desk experience

Formação académica

High school diploma or equivalent

College degree (bonus)

Descrição da oferta de emprego

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay rate for this role is $25. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.