Part Time - Front Desk Agent - ZYCPA

IHG Hotels; California; On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels in California is seeking a Front Desk Agent to warmly welcome guests and ensure a smooth, memorable stay. You will acknowledge rewards members, manage bookings, handle transactions, and check guests in and out with IDs and keys.

You’ll record preferences, respond to requests, and be a trusted local ambassador. Strong communication, problem-solving, and basic tech skills are essential, with flexible night/weekend/holiday shifts.

Qualifications

• Friendly, guest-focused communication and warm demeanor.
• Problem-solving skills to turn issues into opportunities.
• Fluency in the local language; extra languages a plus.
• Basic math, reading, writing and computer skills.
• Flexible with night, weekend and holiday shifts.
• High school diploma; college degree a bonus.
• Experience in front desk or guest service (1 year preferred).
• Physical ability to lift up to 50 lbs.

Responsibilities

• Greet guests and provide a warm welcome.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage bookings and upsell opportunities.
• Handle cash and credit transactions.
• Check guests in and out with IDs, keys, and safes.
• Record guest preferences and respond to requests and concerns.
• Be a trusted contact for guests and assist with local knowledge.
• Follow safety procedures and report incidents.

Skills

Communication

Problem solving

Tech literacy

Flexibility

Customer service

Languages

Education

High school diploma

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

What We Need from You

• Communication skills – guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language – extra language skills would be great, but not essential.
• Literate and tech-savvy – you'll need a good grasp of reading, writing, basic math and computers
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience – ideally you'll have spent at least one year in a front desk or guest service position.
• Strength – sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay range for this role is $20.00 to $20.97. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.