Part Time - Front Desk Agent - MFYUA

InterContinental Hotels Group; Yuma (AZ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to warmly welcome guests, process reservations, and manage check-ins/outs. You will acknowledge rewards club members, upsell stay enhancements, and handle cash transactions while delivering local insights for a friction-free experience.

Ideal candidates have strong communication and problem-solving skills, with a high school diploma or higher. Some familiarity with POS systems and basic computer use is preferred.

Qualifications

• Excellent communication and guest-service orientation.
• Strong problem-solving and conflict-resolution skills.
• Able to work flexible shifts including nights, weekends, and holidays.
• Basic mathematics, reading, and computer literacy.
• Bilingual abilities are a plus but not required.

Responsibilities

• Greet guests warmly and kick off a memorable stay.
• Acknowledge IHG Rewards Club members and returning guests.
• Process bookings and upsell opportunities; inform guests of stay improvements.
• Handle cash and credit transactions.
• Check guests in/out, verify IDs, issue keys, and manage safety deposit boxes.
• Record guest preferences and address requests and concerns.

Skills

Communication

Problem-solving

Flexibility

Literacy & Math

Tech-savvy

Education

High school diploma

Tools

POS systems

Cash handling

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day -

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

What We Need from You -

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay range for this role is $16.55 to $17.34. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.