Part time – Front Desk Agent Job | White Stallion Ranch Tucson AZ

White Stallion Ranch, Inc.; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

White Stallion Ranch, Inc. is seeking a Front Desk Agent to help create an exceptional guest experience from arrival to departure.

You are often the first and last person guests interact with, so a friendly, welcoming attitude and strong communication are essential. The Front Desk Agent ensures smooth check-in/out, answers phone calls and emails promptly, and assists guests with reservations and general needs, while guiding them to spa, jeep tours, and other ranch activities.

Responsibilities

• Manage check-in and check-out to ensure a smooth guest experience.
• Answer phone calls and emails promptly and assist guests with reservations.
• Help guests navigate the guest app and book activities like spa or jeep tours.
• Relay guest information to wranglers, housekeeping, and kitchen staff as needed.
• Support other departments as needed in a small family-run environment.

Job description

As part of the White Stallion Ranch Front Office team, you are a key part of creating an exceptional guest experience from arrival to departure. You are often the first and last person our guests interact with, so a friendly, welcoming attitude and strong communication skills are essential.

The Front Desk Agent ensures smooth check-in and check-out processes, answers phone calls and emails promptly, and assists both prospective and current guests with questions, reservations, and general needs. While many activities at White Stallion Ranch are reserved through our guest app, the front desk plays a vital role in helping guests navigate the system, booking spa appointments, jeep tours, and ensuring guests make the most of their stay.

The front desk also serves as a communication hub for the ranch. Wranglers, activity guides, housekeeping, and kitchen staff rely on the office to relay important guest information before and during each stay, including dietary needs, scheduling details, and guest feedback.

As a family-run business, teamwork is essential. Front desk staff may occasionally assist other departments by leading a craft activity, driving guests to and from the airport, helping with internal record keeping, or supporting basic sales and reporting tasks.