Front Desk Guest Experience Agent – Luxury Desert Resort

Hacienda del Sol Guest Ranch Resort; Tucson (AZ); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Exclusive resort discounts

Résumé du poste

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ seeks a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and answer inquiries about hotel services and amenities. This full-time hourly role offers service charge compensation plus medical, dental, vision benefits and exclusive resort discounts.

Responsibilities include greeting guests, completing registration, processing payments, handling inquiries promptly, and maintaining a clean, organized front desk while following

Qualifications

• Previous experience with hotel systems preferred.
• Excellent customer service and communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced environment.
• Ability to stand for long periods.
• Basic knowledge of computers.

Responsabilités

• Greet guests and assist with check-in.
• Complete registration paperwork.
• Handle check-ins and check-outs.
• Answer inquiries about services and amenities.
• Process payments for guest stays.
• Respond to and resolve guest complaints.
• Monitor housekeeping and maintenance requests.
• Keep front desk organized and stocked.
• Ensure front desk safety and cleanliness.

Connaissances

Customer service

Communication

Problem solving

Multitasking

Outils

Hotel systems

Description du poste

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ seeks a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and answer inquiries about hotel services and amenities. This full-time hourly role offers service charge compensation plus medical, dental, vision benefits and exclusive resort discounts.

Responsibilities include greeting guests, completing registration, processing payments, handling inquiries promptly, and maintaining a clean, organized front desk while following