Part-Time Front Desk Agent | Guest Services Champion

Commonwealth Hotels; Norwalk (CT); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401(k) with company match

Flexible spending accounts

Vacation and holiday pay

Employee Assistance Program

Job summary

Commonwealth Hotels is seeking a Part-time Hotel Guest Service Agent at the Tru by Hilton in Norwalk, Iowa. This role involves providing exceptional service from check-in to check-out, ensuring a seamless guest experience.

You will handle reservations, manage guest inquiries, and coordinate with hotel staff to fulfill guests' needs. Ideal candidates should have customer service experience, a friendly demeanor, and flexibility to work weekends and holidays.

Qualifications

• Previous experience in food service, hospitality, or customer service preferred.
• Ability to interact professionally with guests and address their needs.
• Flexibility to work weekends and holidays.

Responsibilities

• Assist guests with the check-in and check-out process efficiently.
• Handle room reservations, cancellations, and modifications accurately.
• Respond promptly to guest inquiries, complaints, and requests.
• Process payment transactions, ensuring accuracy.
• Coordinate with hotel departments to address guest needs.
• Provide information about hotel services and local attractions.
• Resolve guest concerns effectively, escalating when necessary.

Skills

Customer service

Hospitality experience

Problem-solving

Communication

Education

High school diploma or equivalent

Job description

Commonwealth Hotels is seeking a Part-time Hotel Guest Service Agent at the Tru by Hilton in Norwalk, Iowa. This role involves providing exceptional service from check-in to check-out, ensuring a seamless guest experience.

You will handle reservations, manage guest inquiries, and coordinate with hotel staff to fulfill guests' needs. Ideal candidates should have customer service experience, a friendly demeanor, and flexibility to work weekends and holidays.