Front Desk Agent

Commonwealth Hotels; Norwalk (CT); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401(k) with company match

Flexible spending accounts

Vacation and holiday pay

Employee Assistance Program

Job summary

Commonwealth Hotels is seeking a Part-time Hotel Guest Service Agent at the Tru by Hilton in Norwalk, Iowa. This role involves providing exceptional service from check-in to check-out, ensuring a seamless guest experience.

You will handle reservations, manage guest inquiries, and coordinate with hotel staff to fulfill guests' needs. Ideal candidates should have customer service experience, a friendly demeanor, and flexibility to work weekends and holidays.

Qualifications

• Previous experience in food service, hospitality, or customer service preferred.
• Ability to interact professionally with guests and address their needs.
• Flexibility to work weekends and holidays.

Responsibilities

• Assist guests with the check-in and check-out process efficiently.
• Handle room reservations, cancellations, and modifications accurately.
• Respond promptly to guest inquiries, complaints, and requests.
• Process payment transactions, ensuring accuracy.
• Coordinate with hotel departments to address guest needs.
• Provide information about hotel services and local attractions.
• Resolve guest concerns effectively, escalating when necessary.

Skills

Customer service

Hospitality experience

Problem-solving

Communication

Education

High school diploma or equivalent

Job description

Join Our Team at the Tru by Hilton, Norwalk, Iowa!

The Newly Built Tru by Hilton Norwalk, Iowa, is set to open soon and is seeking a Part‑time Hotel Front Desk Clerk, Hotel Front‑office Agent, or Hotel Guest Service Agent!

About Us:

Ideally located off I‑35, we are near the Gregg Young Sports Campus and The Legacy Golf Club. Des Moines International Airport (DSM) is within five miles. The Norwalk‑McAninch Sports Complex is two miles away, while Blank Park Zoo is 11 minutes from our hotel.

Why This Role?

Working as a Part‑time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to join a dynamic hospitality team. You will be at the forefront of delivering exceptional service, ensuring guests have a seamless, enjoyable experience from check‑in to check‑out.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental, and Vision
• Financial Perks: 401(k) with company match, next‑day pay, and flexible spending accounts
• Time Off: Vacation, personal days, and holiday pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Part‑time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front‑office Agent include:

• Guest Check‑In and Check‑Out: Assisting guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem‑Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What we are looking for in a Part‑time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front‑office Agent includes:

• High school diploma or equivalent
• Previous experience in food service, hospitality, or customer service (preferred)
• Friendly and welcoming demeanor
• Ability to interact professionally with guests and address their needs
• The ability to manage multiple tasks efficiently in a fast‑paced environment
• Willingness to work collaboratively with coworkers
• Flexibility to adapt to changing tasks or guest demands

Applicants should have the flexibility to work weekends and holidays.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.hilton.com/en/hotels/dsmiaru-tru-norwalk-des-moines/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Norwalk, Iowa! Apply today!