Front Desk Agent

Commonwealth Hotels; Des Moines (IA); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Next Day Pay

Flexible spending

Vacation & holidays

Employee discounts

Online training

EAP & leave

Job summary

Commonwealth Hotels is hiring a Part-Time Hotel Front Desk Clerk/Guest Service Agent for the Tru by Hilton Norwalk, Iowa. This role focuses on welcoming guests, processing check-ins and check-outs, and delivering excellent service in a fast-paced environment.

Responsibilities include managing reservations, handling payments, coordinating with other departments, and promoting hotel services. Weekend and holiday availability is preferred; prior hospitality or customer service experience is a plus.

Qualifications

• High school diploma or equivalent.
• Experience in food service, hospitality, or customer service (preferred).
• Friendly and welcoming demeanor.
• Ability to interact professionally with guests.
• Ability to multitask in a fast-paced environment.
• Willingness to work weekends and holidays.

Responsibilities

• Guest Check-In and Check-Out: assist guests smoothly and warmly.
• Reservations Management: handle bookings, cancellations, and changes.
• Customer Service: respond promptly to inquiries and requests.
• Payment Processing: manage charges, deposits, and refunds accurately.
• Communication Hub: coordinate with housekeeping and maintenance.
• Providing Information: share local attractions and hotel services.
• Problem-Solving: resolve guest concerns promptly.
• Maintaining Records: document stays and payments in the PMS.
• Promoting Hotel Services: upsell rooms and amenities.
• Ensuring Security: follow safety protocols and verify IDs.

Skills

Customer service

Multitasking

Guest interaction

Professional demeanor

Education

High school diploma or equivalent

Job description

Join Our Team at the Tru by Hilton, Norwalk, Iowa!

The Newly Built Tru by Hilton Norwalk, Iowa, is set to open soon and is seeking a Part-Time Hotel Front Desk Clerk, Hotel Front Office Agent, or Hotel Guest Service Agent!

About Us

Ideally located off I-35, we are near the Gregg Young Sports Campus and The Legacy Golf Club. Des Moines International Airport (DSM) is within five miles. The Norwalk-McAninch Sports Complex is two miles away, while Blank Park Zoo is 11 minutes from our hotel.

Why This Role?

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to join a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent puts you at the forefront of delivering exceptional service, ensuring guests have a seamless, enjoyable experience from check-in to check-out.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental, and Vision
• Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We Are Looking For In a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, Or Hotel Front Office Agent Includes

• High school diploma or equivalent
• Previous experience in food service, hospitality, or customer service (preferred).
• Friendly and welcoming demeanor.
• Ability to interact professionally with guests and address their needs.
• The ability to manage multiple tasks efficiently in a fast-paced environment.
• Willingness to work collaboratively with coworkers.
• Flexibility to adapt to changing tasks or guest demands.

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel

https://www.hilton.com/en/hotels/dsmiaru-tru-norwalk-des-moines/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Norwalk, Iowa!