Guest Services Expert — Front Desk & Guest Support

Holladay Hospitality; Manassas (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Work-Life Balance

Competitive Pay

Paid Time Off

Health Benefits

Employee Discounts & Perks

Job summary

A hospitality company in Manassas is seeking a Guest Services Representative to provide exceptional hospitality at the Tru by Hilton. The role includes managing check-ins, offering front desk services, and assisting guests with their needs. Ideal candidates are entry level with a passion for customer service and a positive attitude. This position requires full-time availability, including weekends and holidays.

Qualifications

• Entry level position requiring customer service passion and a positive attitude.
• Full-time employment expectations.
• Weekend and holiday availability is required.

Responsibilities

• Provide exceptional hospitality and exceed guest expectations.
• Greet guests and ensure they feel welcomed.
• Manage check-ins and check-outs.
• Offer front desk services and administrative support.
• Handle mail, messages, and guest payments.
• Assist guests with information on transport and dining.
• Process meal and beverage requests.
• Address guest requests and resolve conflicts effectively.

Job description

A hospitality company in Manassas is seeking a Guest Services Representative to provide exceptional hospitality at the Tru by Hilton. The role includes managing check-ins, offering front desk services, and assisting guests with their needs. Ideal candidates are entry level with a passion for customer service and a positive attitude. This position requires full-time availability, including weekends and holidays.