Night Auditor

Commonwealth Hotels; Des Moines, Norwalk (IA, IA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

SAME DAY PAY

Vacation, Personal Days, and Holiday

Hotel, food, and beverage savings

Online training CommonwealthUniversity

Employee Assistance Program, jury duty

Bereavement leave

Job summary

Commonwealth Hotels is hiring a Part-Time Hotel Overnight Guest Service Agent / Front Desk Clerk for the Tru by Hilton Norwalk, Iowa. The position focuses on greeting guests, processing check-ins/check-outs, managing reservations, and delivering exceptional service throughout the night shift.

As part of the overnight team, you will handle payments, coordinate with housekeeping and maintenance, and upsell hotel services while ensuring guest safety and satisfaction.

Qualifications

• High school diploma or equivalent.
• Friendly and welcoming demeanor.
• Ability to interact professionally with guests.
• Ability to multitask in a fast-paced environment.
• Ability to prepare and handle food safely.
• Willingness to work weekends and holidays.

Responsibilities

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s PMS.
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Skills

Customer service

Multitasking

Professionalism

Communication

Education

High school diploma

Job description

Join Our Hotel Team at the Tru by Hilton, Norwalk, Iowa!

The Newly Built Tru by Hilton, Norwalk Iowa anticipates opening soon and is seeking a Part-Time Hotel Overnight Front Desk Clerk, Hotel Overnight Front Office Agent or a Hotel Overnight Guest Service Agent!

About Us:

Ideally located off I-35, we are near the Gregg Young Sports Campus and The Legacy Golf Club. Des Moines International Airport (DSM) is within five miles. The Norwalk-McAninch Sports Complex is two miles away, while Blank Park Zoo is 11 minutes from our hotel.

Why This Role?

Working as a Part-Time Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Agent or Hotel Overnight Front Desk Clerk at the Tru by Hilton Norwalk, Iowa offers a rewarding opportunity to be part of a dynamic hospitality team. The Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Clerk, or Overnight Hotel Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

What's In It for You?

• Medical, Dental, and Vision
• 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Vacation, Personal Days, and Holiday pay
• Hotel, food, and beverage savings for personal travel
• Online training courses and Commonwealth University
• Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Clerk or Hotel Overnight Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Overnight Guest Service Agent, Hotel Overnight Hotel Front Desk Clerk or Overnight Hotel Front Office Agent include:

• High school diploma or equivalent
• Friendly and welcoming demeanor.
• Ability to interact professionally with guests and address their needs.
• The ability to manage multiple tasks efficiently in a fast-paced environment.
• Ability to prepare and handle food safely
• Willingness to work collaboratively with coworkers.
• Flexibility to adapt to changing tasks or guest demands.

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.hilton.com/en/hotels/dsmiaru-tru-norwalk-des-moines/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Norwalk, Iowa!