Part-Time Front Desk Agent — Guest Experience & Perks

Claremont Companies, Inc.; Brookline (MA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive Wages

Medical, Dental, and Vision Insurance

Flex Spending Account

FSA Dependent Care

Long Term Disability

Group Term Life Insurance

401(k) retirement plan with Employer +

Vacation

Holiday Pay

Sick Pay

Employee Assistance Program

Tuition Reimbursement

Job summary

Claremont Companies is seeking a Part-Time Front Desk Agent for Homewood Suites/Brookline to greet guests, handle requests, and coordinate services. The role requires daytime, evening, weekend availability and a professional, guest-focused demeanor.

You will manage guest payments, assist with check-in/out, and uphold security procedures while maintaining a positive, collaborative hotel atmosphere. This position is onsite in Brookline, MA.

Qualifications

• High school diploma or equivalent.
• Must be available to work days, nights, weekends, and holidays.
• Must speak, read, write, and understand English.
• Ability to frequently sit, stand, walk during shift.
• Ability to occasionally lift and carry up to 40 pounds.

Responsibilities

• Serve as main point of contact for guests and handle requests and concerns.
• Be proactive in offering hotel services and local attractions.
• Administer guest payment policies.
• Maintain positive relations with guests, vendors, coworkers and management.
• Post charges to guest accounts and manage receipt of payments.
• Maintain hotel key security system and oversee safe deposit boxes.
• Verify credit cards and balance bank at shift end.
• Check in and check out efficiently and accurately.
• Know hotel phone system for transfers to rooms and voicemail.
• Distribute mail to guests promptly.

Skills

Customer service

English proficiency

Flexible schedule

Stamina

Physical ability

Education

High school diploma

Job description

Claremont Companies is seeking a Part-Time Front Desk Agent for Homewood Suites/Brookline to greet guests, handle requests, and coordinate services. The role requires daytime, evening, weekend availability and a professional, guest-focused demeanor.

You will manage guest payments, assist with check-in/out, and uphold security procedures while maintaining a positive, collaborative hotel atmosphere. This position is onsite in Brookline, MA.