Front Desk Concierge — Hotel Guest Experience

Claremont Companies, Inc.; Arlington (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) retirement plan with employer-m

Vacation

Holiday pay

Sick pay

Employee assistance program

Tuition reimbursement

Job summary

Claremont Companies seeks a friendly Front Desk Agent for Homewood Suites Arlington in Arlington, MA. This full-time role greets guests, handles requests, and supports smooth operations across day, evening, and weekend shifts.

You will manage guest payments, provide information on local attractions, and maintain security of keys and guest accounts while upholding hospitality standards.

Join a team that values courteous service and reliable operations in a busy hotel environment.

Qualifications

• High school diploma or equivalent required.
• Must be available weekdays and weekends, 7am-3pm, 3pm-11pm, 10am-7pm.
• Must speak, read, write, and understand English.
• Ability to frequently sit, stand, walk during shift.
• Ability to lift and carry up to 40 pounds occasionally.

Responsibilities

• Greet guests with courteous hospitality and assist with requests.
• Inform guests of hotel facilities and local attractions.
• Post charges to guest accounts including valet services.
• Maintain hotel key security and supervise safe deposit boxes.
• Verify credit cards and balance bank at shift end.
• Check in and check out expeditiously.
• Know and follow hotel emergency procedures.
• Escalate problems with rooms to the supervisor.

Skills

Customer service

English proficiency

Shift flexibility

Education

High school diploma or equivalent

Job description

Claremont Companies seeks a friendly Front Desk Agent for Homewood Suites Arlington in Arlington, MA. This full-time role greets guests, handles requests, and supports smooth operations across day, evening, and weekend shifts.

You will manage guest payments, provide information on local attractions, and maintain security of keys and guest accounts while upholding hospitality standards.

Join a team that values courteous service and reliable operations in a busy hotel environment.