Front Desk Agent

Claremont-Companies-LL; Arlington (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) retirement plan with employer-m

Vacation

Holiday pay

Sick pay

Employee assistance program

Tuition reimbursement

Job summary

Claremont Companies seeks a friendly Front Desk Agent for Homewood Suites Arlington in Arlington, MA. This full-time role greets guests, handles requests, and supports smooth operations across day, evening, and weekend shifts.

You will manage guest payments, provide information on local attractions, and maintain security of keys and guest accounts while upholding hospitality standards.

Join a team that values courteous service and reliable operations in a busy hotel environment.

Qualifications

• High school diploma or equivalent required.
• Must be available weekdays and weekends, 7am-3pm, 3pm-11pm, 10am-7pm.
• Must speak, read, write, and understand English.
• Ability to frequently sit, stand, walk during shift.
• Ability to lift and carry up to 40 pounds occasionally.

Responsibilities

• Greet guests with courteous hospitality and assist with requests.
• Inform guests of hotel facilities and local attractions.
• Post charges to guest accounts including valet services.
• Maintain hotel key security and supervise safe deposit boxes.
• Verify credit cards and balance bank at shift end.
• Check in and check out expeditiously.
• Know and follow hotel emergency procedures.
• Escalate problems with rooms to the supervisor.

Skills

Customer service

English proficiency

Shift flexibility

Education

High school diploma or equivalent

Job description

Location: 1 Massachusetts Ave, Arlington MA

Have you thought about a career in the Hospitality Industry? We are seeking a dedicated and enthusiastic Full-Time Front Desk Agent to join our team at Homewood Suites Arlington.

JOB DESCRIPTION:

This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs and we would love to add you to our team! Shift will require days, nights and weekend availability.

KEY RESPONSIBILITIES:

• Always exhibit courteous hospitality to guests and associates.
• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.
• Reports to: General Manager/Assistant General Manager

REQUIREMENTS:

• High school graduate or equivalent
• Must be available to work weekdays and weekends, 7am-3pm, 3pm-11pm, 10am-7pm
• Must speak, read, write, and understand English
• Ability to frequently sit, stand, walk during shift
• Ability to occasionally lift and carry up to 40 pounds

Claremont Companies offers a fantastic benefits and rewards package that includes:

Benefits:

• Competitive Wages
• Medical, Dental, and Vision Insurance
• Flex Spending Account
• FSA Dependent Care
• Long Term Disability
• Group Term Life Insurance
• 401(k) retirement plan with Employer Match
• Vacation
• Holiday Pay
• Sick Pay
• Employee Assistance Program
• Tuition Reimbursement

Compensation for this role will depend on several factors, including, but not limited to, a candidate’s qualifications, skills, competencies, and experience that may fall outside of the range listed. Claremont Companies is an equal opportunity employer. EOE M/F/D/V