Evening Front Desk Specialist – Guest Experience

FM; Norwood (MA); Vor Ort; USD 24.000 - 30.000; Teilzeit

Zusammenfassung

Hobbs Brook Real Estate LLC is seeking a part-time Guest Service Representative at the Four Points by Sheraton Norwood, MA. You will welcome guests, assist with check-in/check-out, and respond to inquiries to ensure a smooth stay.

The role requires strong customer service and communication skills, with the ability to multitask in a fast-paced hospitality environment. Shifts include afternoons, evenings, weekends, and holidays, with overnight coverage as needed.

Qualifikationen

• Minimum 1 year of customer service experience.
• Previous hotel front desk orReservations experience preferred.
• Experience in fast-paced environments a plus.

Aufgaben

• Warmly welcome guests and assist with check-in/check-out.
• Answer calls and coordinate guest needs and requests.
• Provide information on hotel services, hours, and local attractions.
• Coordinate group and VIP bookings and special requests.
• Maintain accurate reservations and billing information in the PMS.

Kenntnisse

Customer service

Verbal communication

Team collaboration

Problem solving

Multitasking

Ausbildung

High School Diploma, GED or equivalent

Tools

Stay PMS

Sertifi

GXP

Dormakaba

StayPMS

Jobbeschreibung

Hobbs Brook Real Estate LLC is seeking a part-time Guest Service Representative at the Four Points by Sheraton Norwood, MA. You will welcome guests, assist with check-in/check-out, and respond to inquiries to ensure a smooth stay.

The role requires strong customer service and communication skills, with the ability to multitask in a fast-paced hospitality environment. Shifts include afternoons, evenings, weekends, and holidays, with overnight coverage as needed.