Front Desk Agent

Claremont-Companies-LL; Brookline (MA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive Wages

Medical, Dental, and Vision Insurance

Flex Spending Account

FSA Dependent Care

Long Term Disability

Group Term Life Insurance

401(k) retirement plan with Employer +

Vacation

Holiday Pay

Sick Pay

Employee Assistance Program

Tuition Reimbursement

Job summary

Claremont Companies is seeking a Part-Time Front Desk Agent for Homewood Suites/Brookline to greet guests, handle requests, and coordinate services. The role requires daytime, evening, weekend availability and a professional, guest-focused demeanor.

You will manage guest payments, assist with check-in/out, and uphold security procedures while maintaining a positive, collaborative hotel atmosphere. This position is onsite in Brookline, MA.

Qualifications

• High school diploma or equivalent.
• Must be available to work days, nights, weekends, and holidays.
• Must speak, read, write, and understand English.
• Ability to frequently sit, stand, walk during shift.
• Ability to occasionally lift and carry up to 40 pounds.

Responsibilities

• Serve as main point of contact for guests and handle requests and concerns.
• Be proactive in offering hotel services and local attractions.
• Administer guest payment policies.
• Maintain positive relations with guests, vendors, coworkers and management.
• Post charges to guest accounts and manage receipt of payments.
• Maintain hotel key security system and oversee safe deposit boxes.
• Verify credit cards and balance bank at shift end.
• Check in and check out efficiently and accurately.
• Know hotel phone system for transfers to rooms and voicemail.
• Distribute mail to guests promptly.

Skills

Customer service

English proficiency

Flexible schedule

Stamina

Physical ability

Education

High school diploma

Job description

Location: 111 Boylston Street, Brookline, MA 02445

Have you thought about a career in the Hospitality Industry? We are seeking a dedicated and enthusiastic Part-Time Front Desk Agent to join our team at Homewood Suites/Brookline.

JOB DESCRIPTION:

This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs and we would love to add you to our team! Shift will require days, nights and weekend availability.

KEY RESPONSIBILITIES:

• Always exhibit courteous hospitality to guests and associates.
• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

REQUIREMENTS:

• High school graduate or equivalent
• Must be available to work days, nights, weekends, and holidays
• Must speak, read, write, and understand English
• Ability to frequently sit, stand, walk during shift
• Ability to occasionally lift and carry up to 40 pounds

Claremont Companies offers a fantastic benefits and rewards package that includes:

Benefits:

• Competitive Wages
• Medical, Dental, and Vision Insurance
• Flex Spending Account
• FSA Dependent Care
• Long Term Disability
• Group Term Life Insurance
• 401(k) retirement plan with Employer Match
• Vacation
• Holiday Pay
• Sick Pay
• Employee Assistance Program
• Tuition Reimbursement

Claremont Companies is an equal opportunity employer. EOE M/F/D/V