Part-Time Front Desk & Admin Support — Counseling Center

University of Wisconsin-La Crosse; La Crosse (WI); On-site; USD 19,000 - 20,000; Part time

Benefits offered by this job

Paid vacation for 12-month positions

Excellent health insurance

Paid holidays and sick days

Retirement plan

Job summary

University of Wisconsin-La Crosse seeks a part-time Front Desk Associate in the Counseling & Testing Center to provide front desk and administrative support. The role covers greeting students, scheduling, testing registration, and confidential data handling in a busy campus setting.

The 20-hour weekly position offers a daytime schedule, no evenings or weekends, with a starting wage of $18 per hour and potential for occasional schedule adjustment based on department needs.

Qualifications

• Minimum of high school diploma or equivalent.
• The ability to provide an atmosphere of compassion and empathy.
• The ability to communicate effectively and respectfully to persons from all backgrounds, and commitment to ongoing learning about our students’ identities so as to provide affirming and accessible services to all.
• Knowledge and experience in the use of computer software including Microsoft Office Suite (i.e. Word, Excel, PowerPoint, etc.).
• Ability to use discretion and good judgment regarding confidential information.
• Effective oral and written communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Greet and Register clients for testing.
• Provide information as requested by students and community members regarding the Computer-Based Testing programs.
• Manage inventory and the purchasing of office supplies (including business cards, name plates, name tags, etc.).
• Coordinate billing of specific fee-based services to students. Process invoice, payment, and record revenue.
• Maintain absolute confidentiality in accordance with APA guidelines, Wisconsin State Statutes, and IACS accreditation standards.
• Serve as the primary reception administrator – greet students, answer questions, schedule appointments, answer calls and help register clients for services, including testing services.
• Manage staff schedules on the electronic medical records system and maintain and update calendar for the Assistant Director.
• Produce correspondence on behalf of the CTC.
• Arrange meetings as requested by Assistant Director, Director, Office Manager, and clinical staff.
• Develop and maintain confidential client files and acquire documentation in accordance with state statutes and University of Wisconsin System policy.
• Attend staff meetings, provide input on service delivery, and incorporate staff decisions into the front office workflow. Take staff meeting minutes as needed.
• In collaboration with the Outreach Coordinator, assist in coordinating the design and production of CTC publications.
• Assist in maintaining CTC website.
• Attend division meetings and, as appropriate and relevant to the position, seminars, workshops, and courses to enhance communication and management skills, computer literacy, multicultural competencies, and administrative expertise
• Ensure campus mail is sent out and picked up daily.

Skills

Compassion

Communication

Discretion

Organization

Multicultural Competence

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

University of Wisconsin-La Crosse seeks a part-time Front Desk Associate in the Counseling & Testing Center to provide front desk and administrative support. The role covers greeting students, scheduling, testing registration, and confidential data handling in a busy campus setting.

The 20-hour weekly position offers a daytime schedule, no evenings or weekends, with a starting wage of $18 per hour and potential for occasional schedule adjustment based on department needs.