Front Desk Associate

University of Wisconsin La Crosse; Town of Bangor (WI); On-site; USD 18,000 - 20,000; Part time

Benefits offered by this job

Paid vacation

Flexible health insurance

Paid holidays and sick days

Retirement plan vesting after 5 years

Job summary

University of Wisconsin–La Crosse is seeking a part-time Front Desk Associate (Administrative Assistant II) for the Counseling & Testing Center. The role involves front desk duties, student contact, and administrative support for testing services.

Typical schedule is mid-morning to mid-afternoon, Monday through Friday, with potential variations. 20 hours per week in a 12-month appointment, starting at $18.00 per hour.

Qualifications

• Minimum of high school diploma or equivalent.
• The ability to provide an atmosphere of compassion and empathy.
• Knowledge and experience in the use of computer software including Microsoft Office Suite (i.e. Word, Excel, PowerPoint, etc.).
• Ability to use discretion and good judgment regarding confidential information.
• Effective oral and written communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Greet and register clients for testing.
• Provide information as requested by students and community members regarding the Computer-Based Testing programs.
• Manage inventory and the purchasing of office supplies (including business cards, name plates, name tags, etc.).
• Coordinate billing of specific fee-based services to students; process invoices and record revenue.
• Maintain confidentiality in accordance with APA guidelines, state statutes, and accreditation standards.
• Serve as the primary reception administrator – greet students, answer questions, schedule appointments, and help register clients for services.
• Manage staff schedules in the electronic medical records system and maintain the calendar for the Assistant Director.
• Produce correspondence on behalf of the CTC and arrange meetings as requested.
• Develop and maintain confidential client files and documentation in accordance with statutes and policies.
• Attend meetings and assist in updating departmental policies, procedures, forms and files.
• Assist in maintaining the CTC website and related publications.

Skills

Compassion & empathy

Communication

Discretion & confidentiality

Time management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title:Front Desk Associate

Job Category:University Staff

Employment Type:Regular

Job Profile:Administrative Assistant II

Job Duties:

Looking for a part-time office position that offers a chance tomake a meaningful impact on others with a predictable daytimeschedule?

The Counseling & Testing Center (CTC) at the University ofWisconsin-La Crosse seeks applications for an AdministrativeAssistant II. Under direct supervision of the Assistant Director,this position provides a wide variety of assistance to the CTC ingeneral administrative functions, encompassing administrative,office,clerical,computer, and testing support. This positionserves as the primary point of contact for students, faculty andstaff who contact the CTC, and as such, assists in the coordinationfront desk activities.

This is a 50% FTE University Staff position (20 hours per week)with a 12-month appointment.

The typical work schedule for this position is mid-morning tomid-afternoon, Monday through Friday. Scheduled hours may vary(depending on office needs and employee availability) and will benegotiated with the successful candidate upon hire but will notinclude evenings or weekends. Hours could increase based ondepartmental funding.

The starting salary is $18.00 per hour.

The successful applicant will embody a reliable and compassionatepresence at the CTC. This includes a commitment tomulticulturalism, diversity and inclusive excellence, and anability to work with students and colleagues from diversebackgrounds. Due to professional accreditation standards, currentstudents are prohibited from access to confidential information ordoing client scheduling; therefore, current UWL or WesternTechnical College students are not eligible for thisposition.

The review of applications starts on October 13, 2026. Applications received on or before October 13th areprioritized and review will continue until the position(s) is/arefilled. Initial interviews will be conducted virtually, withshortlisted candidates invited to campus.

UW-La Crosse does not offer H-1B or other work authorization visasponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If youhave questions regarding this, please contact Human Resources at608-785-8013.

Key Job Responsibilities

Additional Communication and Programmatic Support

• Greet and Register clients for testing.
• Provide information as requested by students and communitymembers regarding the Computer-Based Testing programs.

Financial and Purchasing Duties

• Manage inventory and the purchasing of office supplies(including business cards, name plates, name tags, etc.).
• Coordinate billing of specific fee-based services to students.Process invoice, payment, and record revenue.

Administrative and Services Support

• Maintain absolute confidentiality in accordance with AmericanPsychological Association guidelines, Wisconsin State Statutes, andIACS accreditation standards.
• Serve as the primary reception administrator – greet students,answer questions, schedule appointments, answer calls and helpregister clients for services, including testing services.
• Manage staff schedules on the electronic medical records systemand maintain and update calendar for the Assistant Director.
• Produce correspondence on behalf of the CTC.
• Arrange meetings as requested by Assistant Director, Director,Office Manager, and clinical staff.
• Develop and maintain confidential client files and acquiredocumentation in accordance with state statutes and University ofWisconsin System policy.
• Manage office supply inventory of publications and resources(brochures, pamphlets, digital signage, library books), as well asclinical, administrative forms and equipment (to includecomputers).
• Assist in updating and maintaining departmental policies andprocedures, forms and files.
• Attend staff meetings, provide input on service delivery, andincorporate staff decisions into the front office workflow. Takestaff meeting minutes as needed.
• In collaboration with the Outreach Coordinator, assist incoordinating the design and production of CTC publications.
• Assist in maintaining CTC website.
• Attend division meetings and, as appropriate and relevant tothe position, seminars, workshops, and courses to enhancecommunication and management skills, computer literacy,multicultural competencies, and administrative expertise
• Ensure campus mail is sent out and picked up daily.

Department: Access, Belonging and Student Engagement

Compensation: $18/ hour

Required Qualifications

• Minimum of high school diploma or equivalent.
• The ability to provide an atmosphere of compassion and empathy.
• The ability to communicate effectively and respectfully topersons from all backgrounds, and commitment to ongoing learningabout our students’ identities so as to provide affirming andaccessible services to all.
• Knowledge and experience in the use of computer softwareincluding Microsoft Office Suite (i.e. Word, Excel, PowerPoint,etc.).
• Ability to use discretion and good judgment regardingconfidential information.
• Effective oral and written communication skills.
• Excellent organizational and time management skills.

Preferred Qualifications

• General knowledge of medical/mental health office procedures,including the use of electronic medical record-keepingsystems.
• Knowledge of and compliance with all department policies andprocedures, including HIPAA and FERPA.
• Knowledge and experience in the use of e-mail (i.e. Outlook,Gmail) functions including electronic calendars.
• Ability to coordinate projects, work independently, and setpriorities to meet the demands of the position.
• The ability to manage multiple priorities in a fast-pacedenvironment.
• Knowledge of policies, procedures and protocols of anadministrative office.
• Ability to meet and work effectively with people acrossmultiple levels of the organization.
• Ability and willingness to maintain and enhance professionalcompetencies by participating in professional developmentworkshops, seminars, and training sessions, related to currentposition responsibilities.

Information about your benefits

• Paid vacation for 12-month positions.

• Excellent flexible health insurance with low co-pays and goodcoverage.

• Paid holidays and paid sick days.
• After 5 years of employment, you become vested in ourretirement system which ensures income post-career.

• Benefits atUWLare highly competitive with local industry andsome of the strongest in state and nation.

Benefit eligibility is determined at the point of hire. Thisinformation is provided for illustrative purposes only. Benefitsare also pro-rated based on the appointment percentage.

UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation,gender identity, national origin, age, pregnancy, disability,status as a protected veteran, or any other bases protected byapplicable federal or State law and UW System policies. We arecommitted to building a workforce that represents a variety ofbackgrounds, perspectives, and skills, and encourage all qualifiedindividuals to apply.