Part-Time Front Desk & Admin Assistant (Morning Shift)

Comprehensive Treatment Centers; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Madison West Comprehensive Treatment Center is seeking a part-time Office Assistant to support clerical and front-desk tasks in a busy opioid treatment program. The role involves phone support, billing, scheduling, and patient check-ins in a confidential healthcare setting.

The candidate should have a high school diploma and healthcare office experience, with strong organizational and communication skills, and an ability to multitask in a team environment.

Qualifications

• High school diploma or equivalent required.
• Previous administrative experience in a healthcare setting.
• Comfortable working in an OTP/recovery environment.
• Skilled in answering phones, greeting patients, and providing front-desk support.
• Experience with billing processes, patient check-in, and appointment scheduling.
• Proficient with computer systems, word processing, and basic data entry.
• Familiarity with office equipment and general clerical duties (scanning, faxing, filing).
• Strong organizational skills, attention to detail, and ability to multitask.
• Professional and courteous communication skills (in person, by phone, and in writing).
• Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations.
• Dependable, team-oriented mindset with a focus on supporting clinical staff and patients.

Responsibilities

• Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
• May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
• Operate the front desk duties during peak hours or when primary staff in unavailable.
• Sort, organize and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with various insurance/billing reports as necessary.
• May assist with patient drug testing procedures; and,
• Perform other duties as assigned.

Skills

Phone skills

Billing

Data entry

HIPAA compliance

Healthcare experience

Multitasking

Education

High school diploma

Job description

Madison West Comprehensive Treatment Center is seeking a part-time Office Assistant to support clerical and front-desk tasks in a busy opioid treatment program. The role involves phone support, billing, scheduling, and patient check-ins in a confidential healthcare setting.

The candidate should have a high school diploma and healthcare office experience, with strong organizational and communication skills, and an ability to multitask in a team environment.